Travel managers in Australia & NZ embrace AI for growth

Travel managers are increasingly using artificial intelligence to enhance travel experiences and focusing on strategic initiatives that encourage business growth.

According to research from SAP Concur, 95 per cent of business travellers in Australia and New Zealand are open to utilising AI-enabled options for arranging travel, despite many maintaining a cautious approach towards its implementation.

This trend indicates a substantial opportunity for travel managers to direct this digital transformation by leveraging their expertise to employ AI as a tool for innovation and achieving tangible business outcomes.

Jonathan Beeby, Managing Director of SAP Concur Australia and New Zealand, commented, "AI processes data at remarkable speed, and some might not realise that travel managers can use this capability to create highly personalised travel experiences that make a real impact on efficiency. AI-driven platforms can analyse preferences in detail, streamline check-ins, and coordinate logistics with a level of precision that was previously unattainable."

"The goal is to make every process faster, more accurate, and more responsive to travellers' needs. When AI is combined with the expertise of travel managers, this becomes not only achievable but transformative."

Travel managers are already integrating AI to boost productivity in travel and expense operations. The technology simplifies tasks, automating repetitive duties and enhancing data handling speed. AI also anticipates potential logistical disruptions by analysing data in real time, identifying issues such as flight delays or changes in travel plans, allowing travel managers to adjust dynamically and maintain efficient operations.

AI empowers travel managers with the capability to make sharper data-driven decisions. By using predictive analytics, AI provides deeper insights into travel patterns and spending behaviours. It can track digital behaviours and provide tailored recommendations, aiding travel teams in forecasting demand and refining their strategies based on real-time data, which contributes to more effective budget planning and cost savings.

Another practical application is the development of AI skills for futureproofing.

As autonomous AI systems gain prevalence, it becomes increasingly important for travel professionals to learn how to effectively utilise these tools. This not only involves understanding AI's functionality but also applying its capabilities to streamline efficiency and enhance decision-making. Travel managers who develop these skills can position themselves as industry leaders, unlocking new career opportunities and shaping the future of travel operations.

Beeby also noted, "Travel managers have a unique blend of data expertise and industry knowledge that makes them ideally suited to lead AI-driven projects in their companies."

"They're using AI to drive real change and turning it into a practical tool for optimising business operations. The good news is that AI is still in its early stages in the travel industry, which means there's a huge opportunity for transformation. Travel managers who integrate AI into their daily processes will find smarter ways to make decisions and set themselves apart as innovators in their field."

As organisations progress with AI adoption, it is vital for travel managers to collaborate with responsible providers that prioritise ethical AI practices, ensuring robust data security and privacy measures. This approach fosters trust and encourages organisations to embrace AI without risking sensitive information.