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Z Energy chooses TNS to upgrade retail customer experience

By Catherine Knowles, Fri 22 Jan 2021

Z Energy has partnered with Transaction Network Services (TNS) to upgrade its customer experience with improved payments security and new digital offerings.

New Zealand’s fuel retailer is set to enhance its retail customer experience through TNS Secure SD-WAN, which leverages Fortinet’s Secure SD-WAN solution to combine managed payment services with next-generation network security.

Due to the challenges impacting the financial durability of downstream fuel, more retailers are turning to new products and services that add value for customers, supported by fast, reliable connectivity and network infrastructure, TNS states.

With the installation of TNS Secure SD-WAN at more than 500 fuel sites across New Zealand, Z Energy gains the ability to deploy new customer-focused features and functionalities with efficient, secure payments capabilities.

Z Energy selected TNS following a competitive RFP process initiated after the fuel retailer's previous network reached its end of life.

Following the selection, TNS installed its Secure SD-WAN solution in a rolling implementation that concluded in November 2020 and saw all components functioned well across Z Energy's multiple sites.

Site Systems head Andy Steward says, “During the RFP process, TNS not only demonstrated the ability to solve our network challenges, but also showed a sharp understanding of the fuel industry and our own business.

"Our technology decisions are driven by four key pillars: speed, safety, integration and sustainable cost leadership, and TNS Secure SD-WAN will allow us to reduce costs and add convenient digital touchpoints while prioritising our customer’s health, safety and security.”

TNS Payments Market business global managing director, John Tait, says, “SD-WAN gives retailers a lower total cost of ownership while making management of their network less complex, and TNS solution is supported by cybersecurity protocols that work to prevent data breaches, PCI DSS-compliant security credentials, and our global payments experience as a managed service.

"These features give Z Energy a payments infrastructure and network connectivity layer fit for the 21st-century customer experience, paving the way for future growth and business transformation.”

As a partner to the payments industry, TNS offers a portfolio of secure commerce solutions that include parking reservations, unattended payments, POS services, ATM connectivity and managed processing.

In 2020, TNS celebrates 30 years of being a worldwide provider to companies in mission critical industries.

The company's target customers include financial institutions, POS ISOs, ATM deployers and transaction processors.

TNS secure infrastructure services are supported 24x7x365 from Network Operating Centers in the US, UK and Australia.

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