itb-nz logo
Story image

Zoom named Leader in Meeting Solutions Magic Quadrant

17 Sep 2019

Zoom Video Communications a provider of video-first unified communications has been named a Leader in the 2019 Gartner Magic Quadrant for Meeting Solutions. 

This is the fifth time Zoom has appeared in the Gartner Magic Quadrant and its fourth consecutive time as a Leader.

“Meeting solutions are collaboration tools that support interactions between participants for daily teamwork, presentations, training and webinars,” the report says.

“Enterprise offerings in this market perform equally well for users in meeting spaces, at their desks or when mobile, with integrated voice, video, messaging and content sharing. Organisations with complex needs typically use separate meeting solutions for informal collaboration (among users within the same team or project) and for more formal meeting scenarios (external presentations, learning/training scenarios and large-scale webinars). This often causes an organisation to deploy solutions from more than one vendor.”

The criteria used by Gartner to evaluate companies selected for the Magic Quadrant include completeness of vision and ability to execute. 

This report examined 16 vendors across a range of criteria and positioned Zoom as a Leader.

"We are very happy to receive this recognition from Gartner and to be placed in the Leaders quadrant again," says Zoom founder and CEO Eric S. Yuan. 

"Millions of happy users know that Zoom is the leader in meeting solutions and unified communications. This is evident in our industry-leading NPS score over 70, strong year-over-year enterprise customer growth, and over 200 features and enhancements released each year. We will continue to work hard to first and foremost deliver happiness to our customers. We are gratified that Gartner has recognised our completeness of vision and ability to execute."

The report describes Zoom’s strengths, including a “wide array of deployment options, including freemium,” “rich meeting solution feature set, expanding partner community, and integration with services such as Slack and RingCentral,” and “Service reliability and the pace of innovation and improvements.”

For cautions, it warns that Zoom’s channel selling processes “can sometimes lead to sales channel conflicts, which can confuse IT buyers or lengthen negotiations unnecessarily.”

It also notes Zoom’s habit of bundling solutions for no cost, but then charging for them on renewal, and that there are still applications and external meeting solution it cannot integrate with.

Zoom has also been recognised by its customers on Gartner Peer Insights in the Meeting Solutions market. 

As of September 9, 2019, Zoom Meetings has an overall rating of 4.6/5 stars based on 3077 reviews. Zoom Meetings also has the highest overall rating in this category among vendors with more than 15 reviews.

Story image
Increased demand for digital infrastructure sees Teltrac expand to southern NZ
Teltrac will open in the southern region of the country with presence across three cities, Dunedin, Invercargill and Queenstown. More
Story image
Dynatrace introduces cloud-based automation to software development
A new Cloud Automation Module leverages the Dynatrace Platform to automate and orchestrate the software development lifecycle.More
Story image
Dynatrace greatly expands infrastructure monitoring capabilities
The announcement means DevOps and site reliability engineering teams (SREs) will be better-placed to easily search and analyse real-time and historical logs from any source, all in a centralised location, without log-targeting or manual intervention. More
Story image
Qlik expands partnership with AWS to accelerate cloud analytics with SAP data
"Customers are eager to bring SAP data into AWS and leverage AWS as a platform of innovation to increase the power of data-driven decision making across their organisations."More
Story image
'Connectivity' to play greater role in future resilience of companies — IDC
As the wave of remote working continues to become more of a permanent fixture, and reliance on cloud platforms and video collaboration tools increases, connectivity as a concept will be embraced more than ever.More
Story image
Why cloud adoption by SMBs provides a strong opportunity for MSPs
Everything from communication and collaboration tools to administrative applications and data storage is now increasingly being handled in the cloud.More