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Tax teams sidelined in tech decisions, Vertex finds
Digital Transformation

Tax teams sidelined in tech decisions, Vertex finds

Only 12% of organisations have fully integrated tax technology, leaving compliance projects exposed as e-invoicing rules tighten.

By Karen Joy Bacudo • 4 min read • Last week
AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Last week
Dell launches PowerStore Elite for AI & cyber risk
Data Protection

Dell launches PowerStore Elite for AI & cyber risk

Enterprises under pressure from AI growth and ransomware get mixed-generation clustering, stronger recovery tools and higher capacity in Dell's new platform.

By Joseph Gabriel Lagonsin • 4 min read • Last week
The AI challenge - balancing governance and innovation
Data Protection

The AI challenge - balancing governance and innovation

Many projects remain stuck at proof of concept as businesses wrestle with data governance, security and agent oversight before scaling AI.

By Anthony Caruana • 5 min read • Last week
Brightly adds AI tools for asset management systems
Digital Transformation

Brightly adds AI tools for asset management systems

The update aims to ease manual data entry and give maintenance teams better visibility as organisations struggle with fragmented asset records.

By Sean Mitchell • 3 min read • Last week
Infobip named Gartner CPaaS leader in 2026 ranking
Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • Last week
From AI Adoption to AI Advantage
Digital Transformation

From AI Adoption to AI Advantage

Enterprises that fail to embed AI into workflows risk being outpaced by rivals already turning pilots into real business gains.

By Roop Singh • 6 min read • Last week
Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Last week
Skoyen buys Smovin to expand property software in Europe
Software-as-a-Service

Skoyen buys Smovin to expand property software in Europe

The deal gives Smovin long-term backing as it seeks to expand beyond Belgium and reduce manual rental administration across Europe.

By Sofiah Nichole Salivio • 3 min read • Last week
Publicis to acquire LiveRamp for USD $2.167bn in cash
Software-as-a-Service

Publicis to acquire LiveRamp for USD $2.167bn in cash

The cash purchase will expand Publicis's data and AI ambitions, while giving LiveRamp shareholders a 29.8% premium and closing certainty.

By Mark Tarre • 6 min read • Last week
Denodo adds AWS links for agentic AI & data governance
Manufacturing

Denodo adds AWS links for agentic AI & data governance

Poor data quality has been slowing enterprise AI roll-outs, prompting Denodo to link live governed data to AWS agentic tools across multiple services.

By Sean Mitchell • 4 min read • Last week
Merchmix launches retail operating system for stock
Digital Transformation

Merchmix launches retail operating system for stock

Retailers facing stock and margin pressure get a live planning system aimed at cutting spreadsheet sprawl and speeding decisions.

By Sofiah Nichole Salivio • 4 min read • Last week
Guidewire: Modernising insurance with accountability
Digital Transformation

Guidewire: Modernising insurance with accountability

Regulators are warning insurers to keep humans accountable as AI speeds up claims work and other busy tasks, Guidewire says.

By Donovan Jackson • 4 min read • Last week

Stories from Other Regions

Automation stories

Simplifi expands into Australia with human support
Enterprise Resource Planning

Simplifi expands into Australia with human support

The New Zealand software group is targeting sectors hit by labour shortages and compliance risks as it builds a local team through 2026.

By Sean Mitchell • 4 min read • Last week
Irish leaders prize empathy over AI skills in management
Digital Transformation

Irish leaders prize empathy over AI skills in management

Concern is rising in Ireland as leaders say empathetic coaching matters more than AI know-how for future managers during adoption.

By Sofiah Nichole Salivio • 4 min read • Last week
UK consumers screen calls amid contact centre trust gap
Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DBS to hire 500 more young Singaporeans as AI reshapes work
Digital Transformation

DBS to hire 500 more young Singaporeans as AI reshapes work

The lender is deepening its talent pipeline as automation reshapes entry-level jobs, with interns expected to make up most of this year's intake.

By Mark Tarre • 4 min read • Last week