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Genesys expands AI engineers to speed customer rollouts
Digital Transformation

Genesys expands AI engineers to speed customer rollouts

By tackling integration and governance hurdles, the new engineering model aims to help enterprises move agentic AI customer service projects into production faster.

By Mara Sugue • 4 min read • Last week
Fleet adds NVIDIA AI workstations to device management
Risk & Compliance

Fleet adds NVIDIA AI workstations to device management

IT teams can now monitor AI workstations and deskside supercomputers alongside laptops and servers, tightening oversight as firms adopt NVIDIA hardware.

By Joseph Gabriel Lagonsin • 4 min read • Last week
CFOs face execution gap as accountability outpaces control
Data Analytics

CFOs face execution gap as accountability outpaces control

New research suggests finance chiefs are being held to account for strategy while lacking the authority to deliver it, with only 55% reporting high control.

By Karen Joy Bacudo • 5 min read • Last week
AI isn't the next cloud. Don't let it outgrow IT
Digital Transformation

AI isn't the next cloud. Don't let it outgrow IT

With 87% of New Zealand organisations now using AI, firms risk shadow tools, data leaks and fractured controls if IT is sidelined.

By Glen Maguire • 9 min read • Last week
VentraIP warns slow landing pages can sink Black Friday
Artificial Intelligence

VentraIP warns slow landing pages can sink Black Friday

Retailers risk wasting paid media unless campaign pages can cope with Black Friday traffic surges, VentraIP says.

By Mara Sugue • 5 min read • This month
Freshworks buys Robusta Dev to boost Freshservice AI
DevOps

Freshworks buys Robusta Dev to boost Freshservice AI

Customers should see faster outage triage, as Freshworks folds Robusta Dev's AI incident analysis into Freshservice and FireHydrant.

By Sofiah Nichole Salivio • 3 min read • Last month
Managers face heavier workloads as AI adds pressure
Human Capital Management

Managers face heavier workloads as AI adds pressure

More than 80% of HR and business leaders say managers have taken on extra duties over three years, with AI adding to the strain.

By Joseph Gabriel Lagonsin • 4 min read • Last month
What it takes to make warehouse automation work
Robotics

What it takes to make warehouse automation work

Bottlenecks often shift to inbound and packing areas when a warehouse is automated without redesigning the surrounding processes and staffing.

By Rob Charles • 5 min read • Last month
Serendata & SAP Signavio strike transformation partnership
Digital Transformation

Serendata & SAP Signavio strike transformation partnership

Customers will be able to spot workforce and AI-related risks earlier as process redesign and people change are tied together in one system.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Change Management stories

Trading 212 taps Cardamon AI to speed compliance work
Fintech

Trading 212 taps Cardamon AI to speed compliance work

The rollout is already cutting the compliance team's time on regulatory monitoring and mapping across multiple jurisdictions for the fintech.

By Karen Joy Bacudo • 4 min read • Last week
The fastest way to build confidence in AI is to put it in everyone's hands
Digital Transformation

The fastest way to build confidence in AI is to put it in everyone's hands

Broad access to approved tools has helped the insurer drive adoption, with more than 82% of colleagues using generative AI by September 2026.

By David McDonald • 4 min read • Last week
BDO Canada teams up with ServiceNow on AI governance
Digital Transformation

BDO Canada teams up with ServiceNow on AI governance

Canadian firms struggling to turn AI trials into profit may gain tighter controls as BDO Canada and ServiceNow join forces on governance.

By Joseph Gabriel Lagonsin • 3 min read • Last month
ClearRoute launches open-source AI control plane runkora
DevOps

ClearRoute launches open-source AI control plane runkora

Governance gaps could widen as enterprises rush to deploy thousands of AI agents, prompting ClearRoute to launch a new control layer for software delivery.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DigiCert wins ISO 27001 certification for security systems
Data Protection

DigiCert wins ISO 27001 certification for security systems

The independent audit gives customers and partners added assurance that the certificate provider’s security controls span operations in 11 countries and a remote workforce.

By Mara Sugue • 3 min read • Last week
GSS adds AI cloud review tool to sanctions platform
Artificial Intelligence

GSS adds AI cloud review tool to sanctions platform

Banks and other financial firms could update sanctions controls faster, as the new tool cuts review times from two days to under four hours.

By Sofiah Nichole Salivio • 3 min read • Last month
ERP event shows firms need basics before AI adoption
Manufacturing

ERP event shows firms need basics before AI adoption

Businesses were urged to fix data, processes and governance first, as AI in ERP was shown to depend on stronger operational basics.

By Karen Joy Bacudo • 3 min read • Last month
Telent expands ICT support for Maritime & Coastguard Agency
Disaster Recovery

Telent expands ICT support for Maritime & Coastguard Agency

By consolidating support across 24 sites, the agency has cut supplier complexity and bolstered the resilience of systems behind search and rescue operations.

By Sofiah Nichole Salivio • 3 min read • Last month