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Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Yesterday
Buying more tools won't scale your security ambitions, operational maturity will
DevOps

Buying more tools won't scale your security ambitions, operational maturity will

Without stronger operational foundations, Asia Pacific firms risk turning new security tools into costly bottlenecks instead of productivity gains.

By Craig Nielsen • 5 min read • Yesterday
OpenAI launches ChatGPT Work for workplace automation
Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • Yesterday
Gainsight names three executives as it expands AI retention
Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Relativity names Chris Brown President to expand remit
Software-as-a-Service

Relativity names Chris Brown President to expand remit

The move puts product, marketing and partnerships under one executive as Relativity intensifies its push to embed AI in legal workflows.

By Sofiah Nichole Salivio • 4 min read • Yesterday
CISOs warn AI scams widen leadership cyber risk gap
Phishing

CISOs warn AI scams widen leadership cyber risk gap

AI-enabled scams are making it harder for UK and European businesses to win executive backing for staff-focused cyber defences.

By Sofiah Nichole Salivio • 4 min read • Yesterday
UK mid-market AI pilots stall despite high confidence
Digital Transformation

UK mid-market AI pilots stall despite high confidence

Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
HTEC launches OneLoopAi to track AI spending value
DevOps

HTEC launches OneLoopAi to track AI spending value

Mounting scrutiny over AI budgets is pushing software teams to prove whether the tools speed delivery enough to justify their cost.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Cloudhouse launches outage stress test amid AI risks
Software-as-a-Service

Cloudhouse launches outage stress test amid AI risks

Businesses face greater outage exposure as cloud, automation and AI add hidden dependencies, especially when summer holidays thin IT teams.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Businesses shift from AI pilots to trust & results
Software-as-a-Service

Businesses shift from AI pilots to trust & results

Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.

By Joseph Gabriel Lagonsin • 7 min read • 2 days ago

Stories from Other Regions

Change Management stories

Khova launches platform for retail & hospitality sites
Software-as-a-Service

Khova launches platform for retail & hospitality sites

Retail and hospitality groups are being offered a single daily briefing to turn scattered site data into faster action on the shop floor.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Only one in four UK workers feel job is safe from cut
Artificial Intelligence

Only one in four UK workers feel job is safe from cut

Uncertainty over AI and changing job design is leaving most UK staff unconvinced their roles are protected, a survey suggests.

By Sean Mitchell • 4 min read • Yesterday
Brightbeam chief warns GPT 5.6 outpaces Irish firms
Digital Transformation

Brightbeam chief warns GPT 5.6 outpaces Irish firms

Irish firms risk falling further behind as GPT 5.6 outpaces their ability to retrain staff, redesign workflows and justify AI spend.

By Sean Mitchell • 5 min read • Yesterday
Unit4 offers mid-market AI trials without commitment
Software-as-a-Service

Unit4 offers mid-market AI trials without commitment

Mid-sized firms can test Unit4's AI tools in ERPx until August 2027, as vendors race to lower adoption risk for cautious buyers.

By Mark Tarre • 4 min read • Yesterday
Australian firms rush AI adoption amid rising risks
Software-as-a-Service

Australian firms rush AI adoption amid rising risks

Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.

By Mark Tarre • 5 min read • Yesterday
In-house legal teams see AI returns in Legora study
Software-as-a-Service

In-house legal teams see AI returns in Legora study

AI is helping corporate lawyers answer stakeholders faster, with 97% of legal leaders in a new study citing quicker responses.

By Sean Mitchell • 4 min read • Yesterday
Irish firms spend €667,000 on zombie projects yearly
Digital Transformation

Irish firms spend €667,000 on zombie projects yearly

A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Akeneo launches Agentic Ziggy for product data teams
Customer Experience

Akeneo launches Agentic Ziggy for product data teams

Product data teams can now oversee AI agents in Akeneo's cloud, reducing manual catalogue work and tightening control over approvals.

By Mark Tarre • 4 min read • 2 days ago