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KPMG expands Microsoft AI deal across global workforce
Digital Transformation

KPMG expands Microsoft AI deal across global workforce

The wider rollout will put AI tools in the hands of more than 276,000 KPMG staff, as the firm pushes clients beyond pilot projects.

By Sofiah Nichole Salivio • 5 min read • Last week
GoodHabitz survey finds stark gap on workplace change
Digital Transformation

GoodHabitz survey finds stark gap on workplace change

Only 45% of employees say they are involved in workplace change, despite 97% of managers claiming they include their teams.

By Sean Mitchell • 4 min read • Last week
AI board priority rises as legacy systems slow scale
Hybrid Cloud

AI board priority rises as legacy systems slow scale

Legacy systems are slowing AI roll-outs at large firms, with most executives saying modernisation and governance are now the main bottlenecks.

By Sean Mitchell • 4 min read • Last week
Sweep launches AI agent for Salesforce & Snowflake
Software-as-a-Service

Sweep launches AI agent for Salesforce & Snowflake

Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.

By Sofiah Nichole Salivio • 4 min read • Last week
Instanda launches AI platform for insurance workflows
Digital Transformation

Instanda launches AI platform for insurance workflows

Insurers could cut email and spreadsheet bottlenecks as a governed system tracks underwriting referrals, complaints and renewals with audit trails.

By Joseph Gabriel Lagonsin • 4 min read • Last week
C.H. Robinson launches AI system for supply chains
Data Analytics

C.H. Robinson launches AI system for supply chains

Shippers could cut review times from weeks to minutes as the closed-loop tool spots savings and service issues across global freight.

By Joseph Gabriel Lagonsin • 5 min read • This month
Tetrate & Ory launch AI agent security partnership
Data Protection

Tetrate & Ory launch AI agent security partnership

Businesses deploying AI agents can now add live request checks and step-up approval, reducing the risk of unauthorised tool use.

By Joseph Gabriel Lagonsin • 4 min read • This month
The next phase of AI in marketing is not just more automation
Digital Transformation

The next phase of AI in marketing is not just more automation

Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.

By Rick Shimko • 3 min read • This month

Stories from Other Regions

Change Management stories

Frontier finance teams to reshape decisions by 2030
Digital Transformation

Frontier finance teams to reshape decisions by 2030

By 2030, AI-enabled finance teams could speed up scenario planning, sharpen risk calls and change how enterprises make decisions.

By Sofiah Nichole Salivio • 4 min read • Last week
Bee Finance set to expand from three trusts to nine
Digital Transformation

Bee Finance set to expand from three trusts to nine

Six more NHS trusts are due to join, testing whether a flexible shared service can cut costs and improve oversight at scale.

By Karen Joy Bacudo • 4 min read • Last week
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • Last week
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • Last week
Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Last week
CFOs urged to use finance AI roadmaps, Gartner says
Digital Transformation

CFOs urged to use finance AI roadmaps, Gartner says

Only 7% of finance teams report high AI impact, even as most have already deployed or plan to deploy the technology, Gartner says.

By Karen Joy Bacudo • 3 min read • Last week
UK CFOs lag in long-term investment leadership, EY finds
Data Analytics

UK CFOs lag in long-term investment leadership, EY finds

Only 31% of UK finance chiefs are leading long-term investment calls, leaving strategy, AI adoption and investor messaging underpowered.

By Karen Joy Bacudo • 5 min read • Last week
UK digital transformation projects often run over schedule
Digital Transformation

UK digital transformation projects often run over schedule

More than half of UK organisations say digital transformation projects overrun, as competing priorities and integration hurdles keep delaying delivery.

By Joseph Gabriel Lagonsin • 4 min read • Last week
GTIA ChannelCon 2026 agenda puts AI & security first
Data Protection

GTIA ChannelCon 2026 agenda puts AI & security first

Attendees will hear more about turning AI into revenue, as the event focuses on security, growth and practical channel issues.

By Sofiah Nichole Salivio • 4 min read • This month