IT Brief New Zealand - Technology news for CIOs & IT decision-makers
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Conversational AI stories - Page 3

Civil servant reviewing ai decision flows with human oversight

Governments to deploy AI agents, tighten oversight by 2029

Last month
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digital transformation
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cx
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martech
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.
Marketing analytics dashboard laptop sf skyline flat vector daylight

BrightEdge unveils AI tools to track search visibility

Last month
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data analytics
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cx
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martech
BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.
Nyc marketer with abstract ai organizing media icons charts

Seedtag unveils Liz Agent AI to speed media planning

Last month
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martech
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genai
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llms
Seedtag launches Liz Agent, an AI media planning assistant that turns chat-style briefs into end-to-end contextual campaigns in minutes.
Modern travel booking website world map resorts search filters warm

Algolia powers AI search overhaul for Club Med website

Last month
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devops
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data analytics
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digital transformation
Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.
Modern call centre voice ai automation no code workflows cloud

RingCentral unveils AIR Pro no-code AI contact agents

Last month
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uc
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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Cinematic sleek soc cybersecurity engineer hybrid cloud security

Fortinet unveils FortiOS 8.0 with AI & quantum-safe

Last month
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firewalls
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network infrastructure
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hybrid cloud
Fortinet launches FortiOS 8.0, adding AI governance, flexible SASE deployment and post-quantum cryptography across its Security Fabric.
Adobe remove bg ai assisted

Adobe adds conversational AI tools to Photoshop, Firefly

Last month
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martech
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rpa
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erp
Adobe is baking chat-style AI assistants into Photoshop and Firefly, letting users edit and generate images simply by describing changes.
Isometric modern data center unified network governance security

Denodo 9.4 boosts unified data access & AI at scale

Last month
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virtualisation
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data analytics
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digital transformation
Denodo Platform 9.4 targets production AI with unified governed data access, vector and MCP integration, plus a faster lakehouse engine.
Pell1 d3a0530 1 copy 2

Elastic says AI search & context now decide customer loyalty

Last month
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hybrid cloud
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data analytics
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digital transformation
Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
Ai silhouette in enterprise server room cybersecurity visual

SailPoint adds AI agent tools to identity security

Last month
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pam
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cloud security
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iam
SailPoint has added tools to govern AI agents, machine identities and privileged access as non-human accounts surge across cloud systems.
Adaptive ai identity security human machine datacenter gateway tunnel

SailPoint unveils AI-driven adaptive identity security shift

Last month
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digital transformation
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pam
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cloud security
SailPoint revamps its platform around AI-driven adaptive identity security, promising real-time governance for human and machine access.
Modern hospital it control room staff dashboards secure data

Salesforce unveils Agentforce AI tools for healthcare

Last month
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martech
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rpa
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risk & compliance
Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.
Laptop chat interface streaming sales leads sf startup scene

Origami launches chat-based AI tool for sales leads

Last month
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cx
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martech
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rpa
Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.
Addison hero screenshot

Addepar unveils Addison AI to power wealth insights

Last month
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data analytics
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digital transformation
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fintech
Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.
Modern smartphone chat shopping ui with city skyline background

Criteo becomes first adtech partner for ChatGPT ads

Last month
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cx
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martech
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personalisation
Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
Martyn

AI-era contact centres become strategic CX data hubs

Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Openai gpt 5.3 instant

OpenAI unveils GPT-5.3 Instant with fewer refusals

Last month
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martech
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personalisation
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cdp
OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.
Founders

Privacy-first AI smart glasses run models on-device

Last month
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wearables
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data protection
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edge computing
Brilliant Labs' Halo glasses will run vision and voice AI on-device via partners Neuphonic and TheStage AI, promising faster, more private wearables.
Global cloud datacenters secure ai traffic low latency path

Netskope launches NewEdge AI Fast Path to cut latency

Last month
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firewalls
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hybrid cloud
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digital transformation
Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.
3d ai hub translucent cubes omnichannel customer service data

Infobip unveils AgentOS to power AI-first customer service

Fri, 27th Feb 2026
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.