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Leveraging technology in contact centres to reduce attrition rates
Customer Relationship Management

Leveraging technology in contact centres to reduce attrition rates

Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.

By Rod Lester • 4 min read • Fri, 27th May 2022
The post-pandemic workforce requires secure IAM capabilities
Malware

The post-pandemic workforce requires secure IAM capabilities

HID Global discusses what identity and access management means for organisations in today's convoluted digital world.

By Matthew Lewis • 4 min read • Thu, 26th May 2022
Digital transformation increasing business complexities
Digital Transformation

Digital transformation increasing business complexities

A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.

By Shannon Williams • 3 min read • Wed, 25th May 2022
The impact of COVID-19 on healthcare environments and care delivery
Digital Transformation

The impact of COVID-19 on healthcare environments and care delivery

The COVID-19 pandemic has revolutionised the healthcare industry while overcoming staff shortages, social distancing requirements, and lockdowns.

By Alan Stocker • 4 min read • Wed, 18th May 2022
Milestone Systems appoints Malou Toft as APAC vice president
Smart Cities

Milestone Systems appoints Malou Toft as APAC vice president

Malou Toft appointed as APAC VP for Milestone, focusing on long-term growth, strategic partnerships, and customer acquisition in the region.

By Zach Thompson • 1 min read • Fri, 13th May 2022
Unlocking the next digital frontier for educational institutions
EduTech

Unlocking the next digital frontier for educational institutions

Understanding where to invest in technology can be challenging for education institutions, especially after the COVID-19 disruptions.

By Mark Brown • 3 min read • Fri, 13th May 2022
Is video technology the future of retail?
Customer Relationship Management

Is video technology the future of retail?

The way we hunt for and buy products has forever changed with innovative technology designed to take customers from their initial curiosity through to purchase.

By Staff Writer • 5 min read • Thu, 12th May 2022
Companies rushing to secure print infrastructure
Cybersecurity

Companies rushing to secure print infrastructure

Lack of firmware updates leaves print infrastructure vulnerable to cyber attacks, with hackers exploiting security gaps. Managed service providers can assist.

By Janne Iivonen • 4 min read • Wed, 11th May 2022
Hubs report finds 3D printing market to triple by 2026
DataCentre infrastructure

Hubs report finds 3D printing market to triple by 2026

Hubs says it's annual 3D Printing Trend Report finds the market will hit $44.5 billion by 2026, based on a 24% compound growth.

By Jessie Chiang • 3 min read • Mon, 9th May 2022
APAC spending on telecom services grew by $11 billion - IDC
Unified Communications

APAC spending on telecom services grew by $11 billion - IDC

The IDC says spending on telecommunications and pay-TV services in APAC jumped from $494 billion to $505 billion last year, following global trends.

By Jessie Chiang • 4 min read • Mon, 9th May 2022
Shopping for cyber insurance? Six questions to ask before calling the insurer
Malware

Shopping for cyber insurance? Six questions to ask before calling the insurer

The cyber threat landscape has always been worrisome, but today these concerns are heightened given an anticipated uptick in cyber-attacks from bad actors.

By Geoff Schomburgk • 6 min read • Wed, 4th May 2022
Achieving sustainability with better information management
Unified Communications

Achieving sustainability with better information management

As organisations look to meet requirements around environmental, social and governance aspects, they see increased demands on their internal processes.

By Chris Smith • 3 min read • Mon, 2nd May 2022
Vertiv appoints Ben Crowe as vertical sales leader
Hyperscale

Vertiv appoints Ben Crowe as vertical sales leader

Ben Crowe appointed as Vertiv's vertical sales leader for colocation and hyperscale in Australia and New Zealand.

By Zach Thompson • 2 min read • Fri, 29th Apr 2022
Vertiv appoints Ben Crowe as Vertical sales leader, colocation (colo) & hyperscale
Hyperscale

Vertiv appoints Ben Crowe as Vertical sales leader, colocation (colo) & hyperscale

Vertiv appoints Ben Crowe as the Vertical Sales Leader for colocation and hyperscale businesses in Australia and New Zealand, expanding the local team.

By Zach Thompson • 2 min read • Fri, 29th Apr 2022
IT service teams still struggling two years into pandemic
Unified Communications

IT service teams still struggling two years into pandemic

Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.

By Catherine Knowles • 3 min read • Fri, 29th Apr 2022
COVID-19 causes biosensor market to triple in two years
Health Technologies

COVID-19 causes biosensor market to triple in two years

Technology research company IDTechEx has found COVID-19, especially testing capabilities, drove the point-of-care biosensors industry to dramatically expand.

By Jessie Chiang • 3 min read • Tue, 26th Apr 2022
57% APAC respondents say CX a top investment priority
Customer Relationship Management

57% APAC respondents say CX a top investment priority

Fifty-seven percent of executives in APAC countries report they have a strategy to improve customer experience.

By Ryan Morris-Reade • 3 min read • Thu, 14th Apr 2022

Stories from Other Regions

COVID-19 stories