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Customer engagement Stories - Page 13

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Customer engagement stories

Rockwell Automation names new New Zealand country boss
DevOps

Rockwell Automation names new New Zealand country boss

Rockwell Automation has named Shane Riley as New Zealand country manager, succeeding Mike Greig amid a wider reshuffle of its regional leadership.

By Melania Watson • 3 min read • Mon, 9th Feb 2026
Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Banks struggle to turn AI spending into real revenue gains
Digital Transformation

Banks struggle to turn AI spending into real revenue gains

Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Oracle unveils AI agentic platform for retail banks
Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026
Oz Pearlman to headline AI-focused FICO World 2026
Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Guidewire names Phil Joel VP of Solution Advisory APAC
Data Analytics

Guidewire names Phil Joel VP of Solution Advisory APAC

Guidewire has appointed Phil Joel as VP of Solution Advisory for APAC, strengthening support for insurers' core modernisation and data projects.

By Melania Watson • 4 min read • Mon, 2nd Feb 2026
Analytic Partners named Forrester Wave Leader for 2026
Customer Experience

Analytic Partners named Forrester Wave Leader for 2026

Analytic Partners named a Leader in Forrester's 2026 marketing measurement Wave after topping current offering and scoring highly on strategy.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Prometheus boosts APAC push with three Sydney leaders
Digital Transformation

Prometheus boosts APAC push with three Sydney leaders

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 30th Jan 2026

Stories from Other Regions

Customer engagement stories

Cleo relaunches UK AI money app to ease cash anxiety
Fintech

Cleo relaunches UK AI money app to ease cash anxiety

AI fintech Cleo stages UK comeback with a waitlisted app, betting its chatty budgeting assistant can ease mounting money anxiety.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
Westcon-Comstor launches Tech Insights for EMEA partners
Data Protection

Westcon-Comstor launches Tech Insights for EMEA partners

Westcon-Comstor unveils free Tech Insights programme to help EMEA partners assess cyber risk and AI data readiness for customers.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
AliveNow crafts interactive 'Born To Trade' hub
Fintech

AliveNow crafts interactive 'Born To Trade' hub

AliveNow builds interactive 'Born To Trade' hub for FYERS, blending personalised videos and a daily quiz to drive repeat trader engagement.

By Kaleah Salmon • 4 min read • Thu, 5th Feb 2026
Smart Communications rolls out governance-first AI tools
Digital Transformation

Smart Communications rolls out governance-first AI tools

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

By Melania Watson • 5 min read • Thu, 5th Feb 2026
True Media names Alison Clark to lead account team
Gaming

True Media names Alison Clark to lead account team

True Media appoints Alison Clark to lead account management as Senior Vice President, boosting its leadership hub in Minneapolis.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Feb 2026
NFON launches modular licences & unified AI partner plan
Unified Communications

NFON launches modular licences & unified AI partner plan

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Streaming video ads hold attention far better than TV
Customer Experience

Streaming video ads hold attention far better than TV

Streaming video ads grab 79% attentive viewing in Australian homes, beating TV, social and other digital channels on attention.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026