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Customer engagement Stories - Page 43

Global Stories

Customer engagement stories

Data privacy, cost & legacy barriers slow enterprise AI
Data Analytics

Data privacy, cost & legacy barriers slow enterprise AI

Research from Cloudera reveals data privacy, legacy systems, and cost hinder global enterprise AI growth despite 96% of IT leaders planning increased adoption.

By Shannon Williams • 3 min read • Thu, 17th Apr 2025
Twilio finds RCS adoption rising among mobile industry pros
Customer Relationship Management

Twilio finds RCS adoption rising among mobile industry pros

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
Sinch recognised as essential app in HubSpot ecosystem
Unified Communications

Sinch recognised as essential app in HubSpot ecosystem

Sinch has been recognised as an Essential App for HubSpot, enhancing its partnership by integrating messaging channels into HubSpot's platform for improved customer engagement.

By Sean Mitchell • 3 min read • Mon, 14th Apr 2025
Pat Copeland joins Moloco to lead machine learning efforts
Customer Experience

Pat Copeland joins Moloco to lead machine learning efforts

Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.

By Melvin Hipolito • 3 min read • Thu, 10th Apr 2025
Google Cloud unveils AI solutions to simplify enterprise use
DevOps

Google Cloud unveils AI solutions to simplify enterprise use

Google Cloud has unveiled three new AI service offerings to aid enterprises in integrating and deploying innovative technologies, sparking increased interest in its solutions.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Chris Bell joins Sophos as Senior VP for Channel Alliances
Firewalls

Chris Bell joins Sophos as Senior VP for Channel Alliances

Sophos has appointed Chris Bell as Senior Vice President of Global Channel Alliances, aiming to enhance partner relationships and channel strategy.

By Melvin Hipolito • 3 min read • Wed, 9th Apr 2025
AI platform Glu launches to streamline ecommerce creativity
Customer Experience

AI platform Glu launches to streamline ecommerce creativity

Glu, an AI-driven platform for ecommerce, has officially launched in the Asia-Pacific, promising to streamline content creation and enhance brand consistency.

By Shannon Williams • 2 min read • Wed, 9th Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
Case study: A deep dive into the 2024-2025 cyber threat landscape
Data Protection

Case study: A deep dive into the 2024-2025 cyber threat landscape

Borderless CS unveils its innovative digital transformation strategy, addressing the cyber threat landscape and enhancing operational efficiency for businesses.

By Staff Writer • 2 min read • Tue, 8th Apr 2025

Stories from Other Regions

Customer engagement stories

Amitabh Bachchan & Ganguly debut as AI holograms in India
Digital Transformation

Amitabh Bachchan & Ganguly debut as AI holograms in India

Proto unveils interactive AI holograms of Amitabh Bachchan and Sourav Ganguly in India, enhancing fan engagement and banking experiences.

By Catherine Knowles • 4 min read • Thu, 17th Apr 2025
Exclusive: DBS bets on AI to scale customer-centric banking
Data Analytics

Exclusive: DBS bets on AI to scale customer-centric banking

DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.

By Sean Mitchell • 5 min read • Thu, 17th Apr 2025
StarHub achieves Cisco Premier Provider & Webex honours
Unified Communications

StarHub achieves Cisco Premier Provider & Webex honours

StarHub has earned Cisco Premier Provider Certification and Webex Contact Center Specialization, enhancing its enterprise IT and customer engagement solutions.

By Sean Mitchell • 2 min read • Wed, 16th Apr 2025
The 'Secret Tech Sauce' Behind Australian Retail Media Success
Customer Experience

The 'Secret Tech Sauce' Behind Australian Retail Media Success

Australian retailers like Metcash, Wesfarmers, and Woolworths are innovating retail media strategies, targeting earnings of AUD $30 million by 2029.

By Jonathan Reeve • 6 min read • Tue, 15th Apr 2025
DaveAI secures funding to expand AI technology globally
Customer Experience

DaveAI secures funding to expand AI technology globally

DaveAI has raised new funds in a pre-Series A round led by Inflection Point Ventures and SucSEED, aimed at enhancing its AI technology and global expansion.

By Kaleah Salmon • 3 min read • Mon, 14th Apr 2025
HubSpot unveils AI tools to boost UK team productivity
Software-as-a-Service

HubSpot unveils AI tools to boost UK team productivity

HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
Google Cloud Canada grows with focus on AI and sovereignty
EduTech

Google Cloud Canada grows with focus on AI and sovereignty

Google Cloud is expanding in Canada with a strong focus on AI, data sovereignty, and local partnerships, looking to serve a diverse range of sectors.

By Sean Mitchell • 5 min read • Thu, 10th Apr 2025
Marketers face gap in UK consumer personalisation efforts
Customer Experience

Marketers face gap in UK consumer personalisation efforts

A report from SAP Emarsys reveals that only 44% of UK marketers believe their consumer campaigns are personalised, highlighting a gap in consumer expectations.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Major brands to boost investment in loyalty programmes
Customer Relationship Management

Major brands to boost investment in loyalty programmes

A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025