Customer engagement Stories - Page 52

Global Stories

Customer engagement stories

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024

Digital Transformation

Thesys secures $4m to advance generative UI designs

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

By Melania Watson • 3 min read • Fri, 8th Nov 2024

Customer Experience

Pixellot appoints Doron Gerstel as new Chief Executive

Pixellot has announced a leadership change, with Alon Werber stepping down as CEO after nearly a decade, succeeding by Doron Gerstel.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024

Data Analytics

Eagle Eye partners with Neophyte.ai for AI retail insights

Eagle Eye has teamed up with Neophyte.ai to revolutionise retail marketing, using real-time data to enhance customer engagement and insights.

By Imee Dequito • 2 min read • Wed, 6th Nov 2024

Unified Communications

SourseAI & Digitalk join forces to support new MVNOs

Sydney's SourseAI has partnered with Digitalk to help mobile virtual network operators launch and thrive using AI and flexible platform solutions.

By Imee Dequito • 3 min read • Wed, 6th Nov 2024

Hyperscale

Unlocking unused customer data: A wake up call for travel and hospitality

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

By Billy Loizou • 5 min read • Tue, 5th Nov 2024

Customer Experience

Aflac wins 2024 CSO award for innovative security project

Aflac has been awarded the 2024 CSO Award for its innovative Quackcess Granted authentication initiative, enhancing security and customer experience.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024

Customer Experience

TrueDialog unveils SMS app for Salesforce Marketing Cloud

TrueDialog has launched its SMS application for Salesforce Marketing Cloud Engagement, enhancing SMS integration across the Salesforce ecosystem.

By Kaleah Salmon • 2 min read • Fri, 1st Nov 2024

Unified Communications

NICE recognised as leader in 2024 Gartner Magic Quadrant

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

By Imee Dequito • 2 min read • Thu, 31st Oct 2024

Customer Experience

Generational divides revealed in Black Friday survey

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

By Kaleah Salmon • 3 min read • Thu, 31st Oct 2024

Digital Transformation

Pegasystems launches Pega Infinity 24.2 with AI upgrades

Pegasystems has launched Pega Infinity 24.2, enhancing user productivity with generative AI and new features for improved workflows and customer engagement.

By Melania Watson • 3 min read • Wed, 30th Oct 2024

Customer Experience

Xero appoints Angad Soin as MD for Australia & New Zealand

Xero has appointed Angad Soin as Managing Director for Australia and New Zealand, enhancing its strategic focus in the region while he retains his global role.

By Imee Dequito • 2 min read • Fri, 25th Oct 2024

Data Analytics

Seismic launches new enablement tools in Fall 2024 release

Seismic has launched its Fall 2024 product line, featuring Seismic Programs, a new suite of tools designed to enhance enablement planning and measurement.

By Catherine Knowles • 2 min read • Fri, 25th Oct 2024

Data Analytics

Marigold unveils AI advancements to boost customer loyalty

Marigold has unveiled an expanded roadmap for its AI platform, aiming to boost customer engagement and loyalty through innovative, human-centred experiences.

By Catherine Knowles • 2 min read • Fri, 25th Oct 2024

Stories from Other Regions

Customer engagement stories

Customer Experience

Dentsu & Salesforce unveil AI-driven Smarter Media tool

Dentsu has unveiled Smarter Media, an AI-driven solution aimed at enhancing personalised buying experiences while boosting retail media monetisation.

By Kaleah Salmon • 2 min read • Tue, 12th Nov 2024

Customer Experience

New Relic opens new Bengaluru office for expansion in India

New Relic has expanded its presence in India by launching a new office in Bengaluru, featuring over 300 seats to support its growing teams.

By Melania Watson • 3 min read • Fri, 8th Nov 2024

Customer Experience

Pattern launches service to boost Australian Amazon sales

Pattern has launched Pattern Recovery to help Australian brands recover up to AUD $6 million in missed revenue from their Amazon marketplace activities.

By Imee Dequito • 3 min read • Wed, 6th Nov 2024

Customer Experience

PicoNext launches AI-powered app for Shopify DPP creation

PicoNext has introduced a new Shopify app that allows merchants to easily create Digital Product Passports using generative AI, aiding compliance with EU regulations.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024