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Customer engagement Stories - Page 57

Global Stories

Customer engagement stories

Sendbird launches advanced AI chatbot for Shopify merchants
Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024
SAP Emarsys launches AI-driven tools in latest update
Customer Experience

SAP Emarsys launches AI-driven tools in latest update

SAP Emarsys unveils its latest update, integrating AI-driven tools like AI Subject Line Generator and AI Product Finder to bolster marketing campaigns.

By Catherine Knowles • 3 min read • Fri, 14th Jun 2024
Five9 & Salesforce collaborate on AI solutions for contact centres
Unified Communications

Five9 & Salesforce collaborate on AI solutions for contact centres

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
AI in Commerce: Why retailers need to beware
Customer Experience

AI in Commerce: Why retailers need to beware

Retailers must tread cautiously with AI technology, where data quality and ethical use are critical for truly beneficial outcomes.

By Graham Jackson • 4 min read • Tue, 11th Jun 2024
Adobe introduces AEP AI Assistant to boost enterprise productivity
Customer Experience

Adobe introduces AEP AI Assistant to boost enterprise productivity

Adobe has launched the AEP AI Assistant, offering generative AI capabilities to enhance productivity in enterprise software applications, with broad integration across Adobe Experience Cloud.

By Sean Mitchell • 3 min read • Fri, 7th Jun 2024
First-party data getting you down? 5 Tactics that will take you from zero to hero
Customer Experience

First-party data getting you down? 5 Tactics that will take you from zero to hero

Struggling with first-party data? Master these 5 tactics to overcome messy data, lack of strategy, and access issues, and transform your approach.

By Billy Loizou • 5 min read • Thu, 6th Jun 2024
Twilio debuts Linked Audiences & Data Graph for Segment CDP
Data Analytics

Twilio debuts Linked Audiences & Data Graph for Segment CDP

Twilio introduces Linked Audiences and Segment Data Graph, enhancing Twilio Segment's integration with data warehouses for real-time, actionable customer insights.

By Catherine Knowles • 3 min read • Thu, 6th Jun 2024
AliExpress to give away UEFA EURO 2024 tickets in promotions
Platform-as-a-Service

AliExpress to give away UEFA EURO 2024 tickets in promotions

AliExpress is set to enhance its promotional campaigns by giving away 1,000 UEFA EURO 2024 tickets, bolstering its global consumer engagement with exciting football-themed activities.

By Catherine Knowles • 3 min read • Tue, 4th Jun 2024
Edenred Payment Solutions appoints Rehana Mitha as MD
Customer Experience

Edenred Payment Solutions appoints Rehana Mitha as MD

Edenred Payment Solutions has named Rehana Mitha, an expert in cloud-based payment solutions as it snew Managing Director.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Newgen Software launches LumYn to transform banking AI
Customer Experience

Newgen Software launches LumYn to transform banking AI

Newgen Software launches LumYn, an AI-driven hyper-personalisation platform set to transform customer engagement and profitability in the banking sector globally.

By Catherine Knowles • 3 min read • Thu, 30th May 2024

Stories from Other Regions

Customer engagement stories

Leveraging loyalty: How are retailers approaching retention in 2024?
Customer Experience

Leveraging loyalty: How are retailers approaching retention in 2024?

Retailers are wrestling with economic pressures and global competition; leveraging loyalty programs has emerged as a crucial strategy to retain customers and boost sales in 2024.

By Karlie Taylor • 4 min read • Tue, 18th Jun 2024
Acxiom launches Axcelerate toolkit for Google Cloud users
Customer Experience

Acxiom launches Axcelerate toolkit for Google Cloud users

Acxiom has launched Axcelerate, a toolkit designed to help businesses transform raw data into actionable insights via Google Cloud.

By Shannon Williams • 2 min read • Fri, 14th Jun 2024
Bank of China & Cogo launch new carbon tracking app
Unified Communications

Bank of China & Cogo launch new carbon tracking app

Bank of China (Hong Kong) has launched a feature allowing customers to track carbon emissions via spending, thanks to a new partnership with fintech firm Cogo.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
UK consumers expect online retail to match in-store CX
Customer Experience

UK consumers expect online retail to match in-store CX

Coveo's 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
Preparing for a new AI-driven era in software development
DevOps

Preparing for a new AI-driven era in software development

As AI adoption expands in Australia, 68% of businesses are already using AI while 23% plan to in the next year. Ethical and strategic AI integration is essential.

By Craig Nielsen • 6 min read • Tue, 11th Jun 2024
OpenPayd's annual recurring revenue tops GBP £40 million
Digital Transformation

OpenPayd's annual recurring revenue tops GBP £40 million

OpenPayd doubles growth for the second year, hitting over GBP £40 million ARR, as embedded finance adoption surges. CEO Dimitrova eyes new milestones.

By Melania Watson • 2 min read • Fri, 7th Jun 2024
More Telecom partners with SourseAI for marketing innovation
Unified Communications

More Telecom partners with SourseAI for marketing innovation

More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.

By Sean Mitchell • 3 min read • Thu, 6th Jun 2024
Fix your digital transformation for real results
Digital Transformation

Fix your digital transformation for real results

Despite significant investments, many digital transformation initiatives are falling short. Experts say connectivity maturity and platform strategies are key to real success.

By Sateesh Seetharamiah • 4 min read • Mon, 3rd Jun 2024