Customer engagement Stories - Page 7

Global Stories

Customer engagement stories

Smart Communications appoints Satish Shenoy as partner chief

The appointment is aimed at expanding Smart Communications' partner network to speed growth in regulated-industry markets and widen customer reach.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 31st Mar 2026

Data Analytics

Apple launches Business platform to streamline company tools

Businesses can now manage devices, branding and customer listings from one Apple platform, as the company retires two separate services worldwide.

By Sean Mitchell • 3 min read • Mon, 30th Mar 2026

Software-as-a-Service

Hapana rebuilds fitness platform after USD $7.25 million

Fitness operators may see less admin as Hapana rolls out a rebuilt, AI-enabled platform after its recent funding boost.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026

Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Unified Communications

Zoom showcases AI tools for APAC SMBs in daily work

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026

Digital Transformation

OFX appoints Liz Lord to drive broader business offer

OFX appoints former PayPal Australia marketer Liz Lord as chief marketing officer to spearhead its shift beyond cross-border payments.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026

Software-as-a-Service

Broot.ai adds Vonage voice APIs for in-app CRM calling

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026

Digital Transformation

KnowBe4 appoints Kawin Boonyapredee as APJ CISO advisor

KnowBe4 names Dr Kawin Boonyapredee APJ CISO advisor to steer human risk and AI cyber threat strategy from a new base in Singapore.

By Mark Tarre • 3 min read • Mon, 23rd Mar 2026

DevOps

Oracle NetSuite rolls out AI upgrades for ANZ users

NetSuite unveils AI-powered tools and connectors for ANZ customers, promising automation across finance, inventory, warehousing and eCommerce.

By Karen Joy Bacudo • 4 min read • Mon, 23rd Mar 2026

Stories from Other Regions

Customer engagement stories

Digital Transformation

PMT wins Nextivity Elite Partner status in Australia

The recognition should help Australian businesses bolster indoor mobile coverage as PMT takes on more nationwide projects across retail, logistics and offices.

By Mark Tarre • 4 min read • Tue, 31st Mar 2026

Unified Communications

SquadStack AI Adds Visual Intelligence to Sales Calls

Redundant questions could fall as voice AI starts using product images and listing data to tailor sales calls before they begin.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026

Customer Experience

Infobip Startup Tribe backs UK startups with credits

UK startups can tap about GBP £45,000 in credits and mentoring as the five-year-old programme helps them avoid building communications systems from scratch.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026