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Customer Expectations Stories - Page 10

Global Stories

Customer Expectations stories

Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Zoho study reveals rising customer service expectations in Australia
Customer Experience

Zoho study reveals rising customer service expectations in Australia

A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

By Sean Mitchell • 4 min read • Tue, 1st Oct 2024
Zendesk introduces outcome-based pricing for AI solutions
Customer Experience

Zendesk introduces outcome-based pricing for AI solutions

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
All the biggest NetSuite AI enhancements announced at SuiteWorld
Customer Relationship Management

All the biggest NetSuite AI enhancements announced at SuiteWorld

NetSuite unveils AI-driven features at SuiteWorld 2024, promising enhanced productivity and seamless integration for users, at no extra cost.

By Matthew Owens • 6 min read • Thu, 12th Sep 2024
Observability-driven digital customer experience is make or break for enterprise businesses
Data Analytics

Observability-driven digital customer experience is make or break for enterprise businesses

Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.

By Jason Leonidas • 4 min read • Tue, 3rd Sep 2024
Malaysia Aviation Group boosts Martech with Anchora and GrowthOps partnership
Customer Experience

Malaysia Aviation Group boosts Martech with Anchora and GrowthOps partnership

Malaysia Aviation Group partners with GrowthOps Asia and Anchora to boost marketing through tech upgrades, aiming to personalise and enhance customer experiences.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Global enterprises struggling with AI talent shortage
Data Protection

Global enterprises struggling with AI talent shortage

More than a third of global enterprises are struggling to attract essential AI and data talent, jeopardising their AI ambitions, an IDC study reveals.

By Sean Mitchell • 3 min read • Thu, 1st Aug 2024
How payment service providers and merchants can enhance the eCommerce payment experience
Customer Experience

How payment service providers and merchants can enhance the eCommerce payment experience

As eCommerce surges towards a projected USD $9.3 trillion by 2027, merchants and payment providers must enhance security and convenience to reduce cart abandonment.

By Jukka Yliuntinen • 5 min read • Fri, 19th Jul 2024

Stories from Other Regions

Customer Expectations stories

UK banks struggle to utilise data for timely product launches
Marketing Technologies

UK banks struggle to utilise data for timely product launches

UK banks struggle to innovate despite growing balance sheets, with 77% under pressure to keep up, a SaaScada study reveals.

By Shannon Williams • 4 min read • Tue, 24th Sep 2024
Understanding payments preferences builds trust and growth – Worldpay
Customer Experience

Understanding payments preferences builds trust and growth – Worldpay

Worldpay's Payments Performance Report reveals that adapting to Australian payment preferences can enhance customer loyalty and drive business growth.

By Worldpay • 3 min read • Tue, 17th Sep 2024
SOTI Snap upgrade to streamline retail operations for peak season
Supply Chain

SOTI Snap upgrade to streamline retail operations for peak season

SOTI Snap's latest update, with AI-driven paper digitisation and multilingual form generation, aims to streamline Australian retail operations for efficient peak season management.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024
Enviz partners with Hall & Hart to bring VR to home design
Marketing Technologies

Enviz partners with Hall & Hart to bring VR to home design

Enviz partners with Hall and Hart to transform home design with VR, offering clients an immersive experience that improves visualisation and decision-making.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024
Adyen expands into India, sets up tech hub in Bengaluru
Risk & Compliance

Adyen expands into India, sets up tech hub in Bengaluru

Adyen enters the Indian market with RBI authorisation, launching local payment processing and a Bengaluru tech hub to support digital payment growth.

By Catherine Knowles • 2 min read • Thu, 15th Aug 2024
Surge in AI adoption amongst sales challenges in Singapore
Marketing Technologies

Surge in AI adoption amongst sales challenges in Singapore

Salesforce's latest report reveals rising challenges for sales teams, with 66% of professionals in Singapore finding it harder to meet customer expectations.

By Shannon Williams • 3 min read • Mon, 5th Aug 2024
A third of Brits face banking tech issues, many may switch
Banking

A third of Brits face banking tech issues, many may switch

A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.

By Shannon Williams • 3 min read • Tue, 23rd Jul 2024
Barclays partners with Microsoft to enhance digital security
Unified Communications

Barclays partners with Microsoft to enhance digital security

Barclays is teaming up with Microsoft to boost its security systems, leveraging AI to enhance detection and protection, securing trust in their digital framework.

By Kaleah Salmon • 2 min read • Thu, 27th Jun 2024
Salesforce report reveals AI-driven shift in customer service
Marketing Technologies

Salesforce report reveals AI-driven shift in customer service

Salesforce's latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Pos Malaysia partners with Primary Guard for digital overhaul
Digital Transformation

Pos Malaysia partners with Primary Guard for digital overhaul

Pos Malaysia partners with Primary Guard for a major digital transformation using JumpCloud solutions, aiming to enhance IT infrastructure and employee efficiency.

By Sean Mitchell • 3 min read • Fri, 17th May 2024