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Beyond the dashboard: Why context and clarity are the future of customer experience
Digital Transformation

Beyond the dashboard: Why context and clarity are the future of customer experience

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

By Isabella Benzie • 3 min read • Wed, 4th Mar 2026
Google expands Gemini Deep Think for research, APIs
Data Analytics

Google expands Gemini Deep Think for research, APIs

Google extends its Gemini 3 Deep Think reasoning mode to researchers and developers, opening early access through the Gemini API for advanced work.

By Mark Tarre • 3 min read • Mon, 16th Feb 2026
Panaseer launches AI-powered suite to boost cybersecurity clarity
Advanced Persistent Threat Protection

Panaseer launches AI-powered suite to boost cybersecurity clarity

Panaseer launches IQ Suite, an AI-powered tool that helps security teams swiftly interpret cybersecurity data and focus on high-impact risk reduction.

By Catherine Knowles • 4 min read • Fri, 5th Dec 2025
Databricks launches Apps for streamlined AI development
DevOps

Databricks launches Apps for streamlined AI development

Databricks has launched the Public Preview of Databricks Apps, enabling developers to create and deploy data and AI applications on AWS and Azure.

By Sean Mitchell • 4 min read • Thu, 10th Oct 2024
Study finds employee use of GenAI apps poses privacy risks
AI Agents

Study finds employee use of GenAI apps poses privacy risks

Employees' widespread use of GenAI apps poses privacy risks as 30.8% of these tools train on customer data, a new study by Harmonic Security reveals.

By Melania Watson • 3 min read • Tue, 6th Aug 2024
Ashdown Group releases 2024 IT salary guide amid economic shifts
DevOps

Ashdown Group releases 2024 IT salary guide amid economic shifts

The Ashdown Group's 2024 IT Salary Guide reveals a 27% drop in job posts amid economic slowdown, but optimism rises with potential Bank of England rate cuts.

By Shannon Williams • 3 min read • Fri, 24th May 2024
Microsoft AI in healthcare: From data interpretation to tailored training
Data Analytics

Microsoft AI in healthcare: From data interpretation to tailored training

AI advancements, with companies like Volpara and Techion leading the charge, are revolutionising the healthcare industry, promising unprecedented capabilities and potentially triggering a transformation as significant as the discovery of penicillin.

By Sean Mitchell • 3 min read • Tue, 27th Feb 2024
How retailers and suppliers can achieve seamless data collaboration
Data Analytics

How retailers and suppliers can achieve seamless data collaboration

When both parties actively share and interpret data, they unlock efficiencies that streamline operations, reduce costs, and enhance customer satisfaction.

By Michael Gylling • 5 min read • Tue, 26th Sep 2023
Oracle enhances Analytics Cloud with AI-powered capabilities
Data Analytics

Oracle enhances Analytics Cloud with AI-powered capabilities

Oracle unveils AI features for its Analytics Cloud, enabling self-service analytics and eliminating the need for data scientists or IT professionals.

By Sean Mitchell • 2 min read • Thu, 21st Sep 2023
Input Validation and the problems with Sanitisation
Data Protection

Input Validation and the problems with Sanitisation

It is crucial for developers to understand the nuances of input validation and discuss why sanitisation can pose risks to your systems and applications.

By Jack Misiura • 5 min read • Tue, 30th May 2023

Stories from Other Regions

Data interpretation stories

Amazfit launches Australian online store with new wearables
Wearables

Amazfit launches Australian online store with new wearables

Australian shoppers can now buy Amazfit wearables directly, as the brand targets a crowded market with lower-priced health and training tools.

By Sean Mitchell • 5 min read • Tue, 21st Jul 2026
AI in finance: The shift towards decision support
Data Analytics

AI in finance: The shift towards decision support

For brokers, the real advantage is shifting from speed to clearer decisions as AI filters market noise and highlights risks in real time.

By Jana Zdravecka • 5 min read • Fri, 19th Jun 2026
The things we stop seeing when we count everything
Customer Experience

The things we stop seeing when we count everything

As ad dashboards multiply, an industry obsessed with metrics risks losing sight of the messy human stories behind every click and conversion.

By Hazel Dominguez • 5 min read • Thu, 5th Mar 2026
A CX Measurement Gap That Has Been Circling for Years
Customer Experience

A CX Measurement Gap That Has Been Circling for Years

CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.

By Jeff Blair • 4 min read • Thu, 29th Jan 2026
OSINT investigators battle data glut & scarcity with AI
Data Analytics

OSINT investigators battle data glut & scarcity with AI

OSINT investigators say data is now both their biggest barrier and opportunity, turning to AI to tame overload and plug critical gaps.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Study reveals data anxiety remains high despite rising skills
Artificial Intelligence

Study reveals data anxiety remains high despite rising skills

Despite rising data skills, 78% of UK professionals still face data anxiety, with 27% avoiding data tasks, reveals a global study of over 2,400 workers.

By Jed Nykolle Harme • 4 min read • Thu, 5th Jun 2025
Diligent launches ERM dashboard for improved risk management
Software-as-a-Service

Diligent launches ERM dashboard for improved risk management

SaaS enterprise Diligent unveils Board Reporting for Enterprise Risk Management, a new ERM dashboard aimed to ease data interpretation.

By Shannon Williams • 3 min read • Tue, 7th May 2024