Empathy Stories - Page 5 - IT Brief New Zealand

Kiwi Stories

Empathy stories

Communicating with customers in the CEC

In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Global Stories

Empathy stories

Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

Flexible work

IWD 2023: How women in tech can 'embrace equity' by supporting each other

When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.

By Tanya Suna • 4 min read • Wed, 8th Mar 2023

Customer Relationship Management

Is your chatbot bringing down the customer satisfaction score?

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

By Abhishek Malhotra • 7 min read • Fri, 12th Aug 2022

Data Analytics

IWD 2022: Leading during uncertain times - the rising importance of empathy

We're currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.

By Gabrielle Cichero • 5 min read • Tue, 8th Mar 2022

Stories from Other Regions

Empathy stories

Marketing Technologies

Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director

The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.

By Zach Thompson • 2 min read • Fri, 7th Oct 2022