Employee Experience (EX) Stories - Page 19

Global Stories

Employee Experience (EX) stories

Organisations align HR & IT to boost employee experience

Organisations are merging HR and IT to improve employee experience, boosting collaboration as digital tools and AI reshape the workplace landscape.

By Sean Mitchell • 3 min read • Mon, 24th Nov 2025

Data governance

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025

Digital Transformation

Europe's productivity puzzle: Is outdated workplace tech to blame?

Europe's productivity stalls as many firms rely on outdated tech, with only 28% of UK workers having the tools needed for effective collaboration.

By Paul Birkett • 5 min read • Thu, 20th Nov 2025

Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025

Data Analytics

Culture Amp boosts platform speed & sustainability with Datadog

Culture Amp enhances its platform speed by nearly 50%, cuts cloud emissions by 50%, and boosts reliability for 25 million users with Datadog deployment.

By Melania Watson • 3 min read • Thu, 20th Nov 2025

Stories from Other Regions

Employee Experience (EX) stories

Unified Communications

Freshworks launches standalone platform to boost business teams

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025

Data Analytics

A human revival: Will 2026 redefine work as we know it?

In 2026, HR technology, blending AI, data, and culture, promises to transform work by making it more human, connected and measurable than ever before.

By Tom Short • 6 min read • Sat, 29th Nov 2025

Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025

Customer Experience

Overcoming the perceived AI skills gap

Nearly half of UK business leaders view themselves as AI experts, yet 22% cite a skills gap as a key hurdle, hindering wider AI adoption in the workplace.

By Ian Tickle • 4 min read • Thu, 27th Nov 2025

Digital Transformation

Oracle Redwood: Redefining enterprise user experience

Oracle Redwood revolutionises enterprise software by delivering a unified, intuitive design system across Fusion Cloud Applications for enhanced user experience.

By Nilotpal Mrinal • 4 min read • Sat, 22nd Nov 2025

Digital Transformation

Tech for good: AI agents critical to improving NHS services

AI agents are transforming NHS Trusts by reducing call times and streamlining services, boosting staff efficiency and patient care across UK healthcare.

By Ian Tickle • 4 min read • Fri, 21st Nov 2025

Human Capital Management

Prophet appoints Bec Geyer as Head of Talent & People

Prophet has appointed Bec Geyer as Head of Talent and People to lead recruitment and development amid rapid growth in its decision science and tech teams.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025

Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025

Digital Signage

US firms lose USD $80.6 billion yearly to digital gaps for staff

US firms lose USD $80.6 billion yearly as frontline workers waste over 370 hours annually due to poor digital tools and communication gaps, research shows.

By Kaleah Salmon • 3 min read • Tue, 18th Nov 2025

Unified Communications

HR Crowd ranked 16th as demand grows for strategic HR tech

HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025

Fintech

Freshworks unveils AI features to boost UK enterprise support

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025

Digital Transformation

The importance of simplifying IT: enterprise capability without the complexity

IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.

By Ian Tickle • 5 min read • Fri, 14th Nov 2025