Freshservice stories
It aims to cut delays and keep access approvals inside audited tickets, instead of forcing IT teams to move between separate systems.
Identity security spending is rising as firms grapple with AI access risks, helping Keeper Security pass 100,000 organisations and USD $240 million ARR.
IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.
As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.
Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.
IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.
Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.
Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.
IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
IT teams could spot outage risks sooner as Freshservice now continuously maps cloud, hybrid and on-premises assets and dependencies.
Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.
McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
IT teams will be able to automate more routine work as PDQ opens API access across all paid plans and adds new endpoints for custom fields, vulnerabilities and deployment status.
Broader automation is now available to all customers as PDQ opens up data links for vulnerability, deployment and asset management workflows.
Enterprises under audit pressure can now trace unauthorised IT changes in days, as the tool connects to existing ServiceNow and AWS data.
CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.
Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.
IT leaders now prioritise simple, effective technology over flashy AI, seeking quick, practical outcomes that enhance customer and employee experiences.
