IT Brief New Zealand - Technology news for CIOs & IT decision-makers
New Zealand

Freshservice Stories - Page 2

Global Stories

Freshservice stories

Freshworks launches Freddy AI Agent for service efficiency
Customer Experience

Freshworks launches Freddy AI Agent for service efficiency

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

By Kaleah Salmon • 4 min read • Wed, 30th Oct 2024
Freshworks launches Freddy AI Agent for streamlined support
Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024
Freshworks customers enhance employee experience via increased Microsoft Teams usage
Unified Communications

Freshworks customers enhance employee experience via increased Microsoft Teams usage

Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.

By Imee Dequito • 2 min read • Mon, 30th Oct 2023
Bitkub Exchange selects Freshworks to boost customer support
Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023
Freshworks customers boost experience with Microsoft Teams
Unified Communications

Freshworks customers boost experience with Microsoft Teams

Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

By Kaleah Salmon • 3 min read • Tue, 3rd Oct 2023
YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017

Stories from Other Regions

Freshservice stories