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Knowledge Management

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Nitro report suggests poor document workflows hurt knowledge workers

Inefficient document workflows are leading to fragmented, repetitive tasks that are stressing employees out and may even have an impact on how many people walk off the job.More

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Millions wasted on poor knowledge management solutions

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.More

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Ngā Pae o te Māramatanga empowers Māori cultural research

NPM says the platforms are also designed to deliver innovation in significantly challenging research areas.More

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Insurance systems provider EIS partners with Microsoft Bot Framework

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.More

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Zendesk announcing machine learning-powered knowledge management solution

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.More

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Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

An exceptional customer experience is crucial to establishing a powerful brand reputation.More