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Managed Service Provider (MSP) stories

Tech Mahindra unveils telco architecture for AI rollouts
Digital Transformation

Tech Mahindra unveils telco architecture for AI rollouts

AI pilots in telecoms often stall before production, as fragmented data and legacy systems hinder operators' attempts to automate core operations.

By Sean Mitchell • 4 min read • 2 days ago
Microsoft dramatically cut their distributors
Customer Relationship Management

Microsoft dramatically cut their distributors

Fewer, larger partners are now carrying more of the installed base, raising renewal risk and making account ownership harder to track.

By Scott Frew • 4 min read • 2 days ago
Airties launches Aura AI engine for telecoms support
Data Analytics

Airties launches Aura AI engine for telecoms support

Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
GoTo, Nexthink launch bidirectional Rescue integration
Software-as-a-Service

GoTo, Nexthink launch bidirectional Rescue integration

Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Shufti launches EU AMLR compliance service for firms
Data Protection

Shufti launches EU AMLR compliance service for firms

Firms across the bloc face stricter proof requirements as the EU's new anti-money laundering rulebook standardises checks and ongoing monitoring.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
eSentire teams up with CMS Distribution on MDR push
Ransomware

eSentire teams up with CMS Distribution on MDR push

UK and Ireland resellers gain access to 24/7 threat hunting and incident response as eSentire widens its channel reach through CMS Distribution.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
TrendAI names Ingram Micro & Arrow as Europe distributors
Data Protection

TrendAI names Ingram Micro & Arrow as Europe distributors

European resellers will gain a simpler route to buy TrendAI's security software as Ingram Micro and Arrow handle billing across AWS Marketplace.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Shufti adds digital signatures & Travel Rule tools
Gaming

Shufti adds digital signatures & Travel Rule tools

European firms face tighter audit and AML demands as Shufti links verified identities to signing, transaction monitoring and crypto transfers.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Okta appoints Sunil Kedaraji as APJ Partner Vice President
Data Protection

Okta appoints Sunil Kedaraji as APJ Partner Vice President

The hire signals Okta's push to widen its channel reach in APJ as AI adoption raises demand for tighter identity controls.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Canopy says hardware losses cost Australia AUD $430 million
Data Protection

Canopy says hardware losses cost Australia AUD $430 million

Australian firms could be losing value and facing security risks as idle decommissioned devices wipe away recovery value and add labour costs.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Flamingo raises USD $4.5 million for AI IT platform
Software-as-a-Service

Flamingo raises USD $4.5 million for AI IT platform

The fresh capital will help Flamingo turn beta users into paying customers as it takes on the high staffing costs of managed IT services.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Stories from Other Regions

Managed Service Provider (MSP) stories

ROCTEL becomes Ekahau reseller to boost Wi-Fi offer
Digital Transformation

ROCTEL becomes Ekahau reseller to boost Wi-Fi offer

Irish organisations can now buy Ekahau Wi-Fi planning tools through ROCTEL, as demand rises for better coverage and in-house network testing.

By Sean Mitchell • 3 min read • 2 days ago
LMNTRIX appoints Kevin Wright to lead UK growth
Network Security

LMNTRIX appoints Kevin Wright to lead UK growth

Growing demand for managed detection and response is driving the company's UK expansion as boards face tougher resilience expectations.

By Sean Mitchell • 4 min read • Yesterday
Superloop launches Kay AI assistant for business users
Network Infrastructure

Superloop launches Kay AI assistant for business users

Business partners can now handle quotes, faults and account tasks in one place as Superloop adds an AI assistant to Krypton.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Armstrong Bell marks 25 years with AI & cybersecurity
Unified Communications

Armstrong Bell marks 25 years with AI & cybersecurity

Growth now rests on managed IT and cyber defence as the Bromsgrove firm serves more than 400 organisations and builds AI voice agents.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Circle buys Tazapay to boost cross-border payments
Crypto

Circle buys Tazapay to boost cross-border payments

The deal would widen Circle's reach in Asia-Pacific and emerging markets, adding Tazapay's network of more than 60 partners and 100 payout rails.

By Karen Joy Bacudo • 4 min read • 3 days ago
Australia to ban card payment surcharges from October
Fintech

Australia to ban card payment surcharges from October

Shoppers will soon see a simpler checkout, as businesses across Australia must stop adding fees to eftpos, Mastercard and Visa card payments from 1 October.

By Sean Mitchell • 4 min read • 3 days ago
Emerge Digital names new executive team for growth
Digital Transformation

Emerge Digital names new executive team for growth

Turnover jumped 40% to GBP £4.5 million as the Gloucestershire provider expanded headcount and supported users over the past year.

By Sean Mitchell • 3 min read • 4 days ago