Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
Will Messenger create an AI overlord? Facebook expands on its artificial intelligence partners
Facebook has acquired another artificial intelligence startup, to help Messenger build a more elaborate virtual assistant for users...
Going rogue: The challenges of AI in customer service
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Facebook celebrates the GIF’s 30th anniversary with new features
I’m sure you’ve posted a few GIFs in your time as their popularity has exploded along with the Meme - now they're 30 and Facebook is celebrating.
LogMeIn takes aim at CRM market with launch of Bold360
“The rise of digital, artificial intelligence and mobile-first lifestyles has changed how customers want to interact with their favourite brands."
New Facebook Messenger games coming your way
Depending on what device you use and where you are located, there are now up to 50 games titles available on Messenger.
Robotics: Turning simple chats into dynamic engagements
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Facebook continues the Snapchat cloning process with "Messenger Day" update
If it wasn’t for the distinct lightning bolt icon on your phone, you’d almost mistake the new version of Facebook Messenger for a Snapchat clone.
Xero debuts new partner program & chatbot powered advisory directory
"It’s designed entirely around giving our partners the right tools to help them be successful."
Facebook Messenger finally hits the one billion user mark
"One billion people are sharing their dreams, their goals for the future, making lunch dates and sending really really funny GIFs."
Shhhh Facebook messenger has a secret
"We’ve heard from you that there are times when you want additional safeguards — perhaps when discussing private information."
Facebook Messenger hack exposed: Expert insights and advice
A recently discovered vulnerability in Facebook Messenger could have had monumental consequences - here is some advice for protecting yourself.
Need something? Get your Messenger bot to help you
There is one thing for certain – it is an exciting time to be a consumer, as bots that exist within your Messenger app are soon to become the norm.
Domain launches innovative Facebook Messenger chat bot
Recently, Domain (Australian real estate website) announced they would be utilising bots to help service their customers.
New Facebook, Messenger and Instagram apps coming to Windows 10
Microsoft recently announced a fleet of apps designed specifically for Windows 10 from the social media heavyweights.
Meet SkipRoaming: "Like WhatsApp on steroids"
“It's a combination of the best features of WhatsApp, Skype, Viber, and Facebook Messenger all put together in one app and on steroids."
Facebook launches video calling for Messenger
“Video calling will expand Messenger’s real-time communication features, enabling Messenger users to reach others wherever they are, from anywhere."
Facebook: 10% of VoIP market - and aiming much higher
Facebook is claiming 10% of the mobile VoIP market via Messenger, as it looks to ramp up that figure with its WhatsApp voice offerings.
Kiwi youth indulging in illegal downloads
Almost half of those surveyed admit to unauthorised streaming of TV programmes and almost a third indulge in unauthorised downloading of movies.
Slingshot launches data only plans for online messaging
Slingshot says many mobile phone users only use the call function when they need to get hold of people urgently, and that a growing number of their users prefer to communicate via messaging apps such as Facebook, email and Whatsapp.
Messenger reaches half a billion users, but not by choice
The need for a separate messaging app was that Facebook thought it could provide a better, faster messaging product by separating it, an explanation that has not fully satisfied all users.
Facebook Messenger proving to be a hit
Despite all the complaining from many users, Facebook’s separate messaging app has proven to be extremely successful.
Breaching the Facebook walls, to thwart hackers
Security researcher finds hole in social networking site's messaging system, before cements it closes before those damn hackers find out.
Skype upgrade approaching for Messenger customers
Starting April 8, Microsoft will begin upgrading customers from Messenger to Skype.
Skype to replace Messenger by March 15
Microsoft announces date for change in an email to customers.