Process automation stories

AI is transforming everyday work in accountancy firms, but messy gaps between systems and people mean full automation remains distant.

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

Rocket Software launches ContentEdge to give organisations safer GenAI access to sensitive unstructured data across hybrid environments.

Pinewood.AI launches Pi autonomous agent and Seez’s Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

Accountants double down on everyday AI tools, as optimism stays high but scepticism, job fears and data security worries all intensify.

Godrej Enterprises Group unveils Amethyst AI engine to unify automation and governance across businesses, eyeing a 10-15% productivity gain.

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.

Elastic launches Agent Builder and Workflows to help enterprises build more reliable AI agents that span fragmented internal data systems.

Finance teams clinging to spreadsheets risk cash flow chaos, poor forecasting and lost talent as automated AR tools rapidly raise the bar.

UK bosses are ramping up AI spend, but PwC finds only a sliver are turning pilots into scaled value amid talent and bureaucracy hurdles.

Linnworks has launched Spotlight AI, an automation engine that scans eCommerce workflows to cut manual tasks, saving 30+ hours a month.

AI investment risks falling flat without better orchestration across workflows, Enate warns, as UK CEOs ramp up tech and data spending.

Spanish Point expands UK presence after 31% revenue growth and wins rare role delivering Microsoft’s 20-day AI Transformation Programmeme.

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

West Midlands-based Hubtel IT boosts staff by 25% and targets 2026 turnover above GBP £2.5m as it doubles down on AI and cyber security.

BMC injects generative AI into Control-M and AMI, adding NLP workflow design, event-driven orchestration and embedded mainframe guidance.

Kodak Alaris adds native gen AI integrations and new workflow tools to Info Input 7.5, targeting faster, more automated document processing.

Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.