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Process automation stories

OpenAI launches ChatGPT Work for workplace automation
Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • Last week
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last week
Infios launches Archer to automate supply chain action
Software-as-a-Service

Infios launches Archer to automate supply chain action

The new software is aimed at cutting manual follow-up in order, warehouse and transport operations as supply chain teams seek faster decisions.

By Sean Mitchell • 4 min read • Last week
Saicon acquires Pragmatyc to boost AIoT capabilities
Manufacturing

Saicon acquires Pragmatyc to boost AIoT capabilities

The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.

By Sean Mitchell • 3 min read • Last week
Businesses shift from AI pilots to trust & results
Software-as-a-Service

Businesses shift from AI pilots to trust & results

Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.

By Joseph Gabriel Lagonsin • 7 min read • Last week
FPT study finds firms struggle to scale AI beyond pilots
Manufacturing

FPT study finds firms struggle to scale AI beyond pilots

Only 26% of organisations call their AI operations advanced, as integration headaches and data silos keep many projects stuck in pilots.

By Sofiah Nichole Salivio • 4 min read • Last week
Payhawk hits USD $100 million ARR on AI-driven growth
Software-as-a-Service

Payhawk hits USD $100 million ARR on AI-driven growth

Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.

By Sofiah Nichole Salivio • 4 min read • Last week
Episode Six & Decisionly team up on dispute automation
Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Last week
Navex launches Nira AI agent for compliance analytics
Software-as-a-Service

Navex launches Nira AI agent for compliance analytics

Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.

By Mark Tarre • 4 min read • Last week
Targa Telematics launches AI fleet maintenance tool
Digital Transformation

Targa Telematics launches AI fleet maintenance tool

Fleet operators could cut downtime and admin as a new AI system unifies vehicle data, schedules repairs and flags faults earlier.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google sets out 20-question framework for AI agents
DevOps

Google sets out 20-question framework for AI agents

The framework aims to help IT leaders control security, governance and costs as agent-based systems move from pilot projects into production.

By Sean Mitchell • 5 min read • Last week
Archaic payment processes costing SMEs time and money
Digital Transformation

Archaic payment processes costing SMEs time and money

Australian SMEs are missing working capital gains as manual invoicing and EFTs leave payments slower and less secure.

By David Shilovsky • 7 min read • Last week
Open Point buys Converlens to boost public sector engagement
Software-as-a-Service

Open Point buys Converlens to boost public sector engagement

Councils and planners will get a single system for consultation data as the deal links engagement software with analytics amid rising scrutiny.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Process automation stories

Unit4 offers mid-market AI trials without commitment
Software-as-a-Service

Unit4 offers mid-market AI trials without commitment

Mid-sized firms can test Unit4's AI tools in ERPx until August 2027, as vendors race to lower adoption risk for cautious buyers.

By Mark Tarre • 4 min read • Last week
Gemini Enterprise wins top AI agents rating for universities
Data Protection

Gemini Enterprise wins top AI agents rating for universities

The top ranking signals growing demand for university AI that can manage sensitive data, automate admin work and scale across campus systems.

By Sean Mitchell • 4 min read • Last week
SNP & Palantir launch AI tools for SAP transformations
Hybrid Cloud

SNP & Palantir launch AI tools for SAP transformations

Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.

By Sofiah Nichole Salivio • 4 min read • Last week
Envisage names Steve Boyes Managing Director for Ireland
Software-as-a-Service

Envisage names Steve Boyes Managing Director for Ireland

Expansion across Ireland is being targeted as Steve Boyes takes charge of Envisage's leadership, sales growth and customer service.

By Sofiah Nichole Salivio • 3 min read • Last week
Subiaco completes major digital overhaul with TechnologyOne
Software-as-a-Service

Subiaco completes major digital overhaul with TechnologyOne

Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.

By Mark Tarre • 3 min read • Last week