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Process automation stories

Tech Mahindra & ServiceNow deepen enterprise AI ties
Digital Transformation

Tech Mahindra & ServiceNow deepen enterprise AI ties

Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Gartner urges CFOs to pilot finance AI with governance
Digital Transformation

Gartner urges CFOs to pilot finance AI with governance

Finance chiefs are being warned that weak controls, not poor technology, could make early AI agent pilots in accounting fail.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Manufacturers back PLM as top data source for AI agents
Software-as-a-Service

Manufacturers back PLM as top data source for AI agents

Trusted product data is becoming the key test for AI adoption, with 66% of manufacturers saying systems fail without it.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Basware report finds AI & automation gap in finance
Software-as-a-Service

Basware report finds AI & automation gap in finance

Large finance teams are still lagging on AI and automation, with Basware's data showing a 12-point gap between average and top performers.

By Karen Joy Bacudo • 4 min read • 3 days ago
Xero expands AI tools for accountants & small firms
Software-as-a-Service

Xero expands AI tools for accountants & small firms

The update is aimed at cutting hours of manual bookkeeping for small firms as rivals race to embed AI into finance workflows.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
Forrester model flags AI winners & losers in markets
Software-as-a-Service

Forrester model flags AI winners & losers in markets

Labour-heavy services face the biggest squeeze as AI shifts spending towards infrastructure, data management and security, Forrester says.

By Sean Mitchell • 4 min read • 3 days ago
UiPath launches Maestro Flow for coding agent workflows
Software-as-a-Service

UiPath launches Maestro Flow for coding agent workflows

Enterprises can now run AI coding-agent workflows in production without rebuilding prototypes, as UiPath adds orchestration and governance controls.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Study finds companies lose 26% of time to wasted effort
Customer Relationship Management

Study finds companies lose 26% of time to wasted effort

Businesses could claw back hours and profit, with a study finding 26% of working time is lost to handoffs, switching and admin.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
AmTrust selects Jopari to expand electronic payments
Digital Transformation

AmTrust selects Jopari to expand electronic payments

The deal should speed reimbursements for medical providers by cutting manual steps in bill intake, attachment handling and payment processing.

By Karen Joy Bacudo • 3 min read • 4 days ago

Stories from Other Regions

Process automation stories

Rillet raises USD $100 million at USD $1 billion valuation
Software-as-a-Service

Rillet raises USD $100 million at USD $1 billion valuation

The funding doubles the accounting software group's total raised to more than USD $200 million as customers adopt AI tools for finance teams.

By Karen Joy Bacudo • 4 min read • 3 days ago
tick9 wins Cin7 Breakthrough Partner Award for 2026
Software-as-a-Service

tick9 wins Cin7 Breakthrough Partner Award for 2026

The award underlines a year of rapid expansion for the East Yorkshire consultancy, which grew headcount from seven to 20 in 12 months.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
UK marketers lose quarter of week to admin, Optimizely finds
Software-as-a-Service

UK marketers lose quarter of week to admin, Optimizely finds

Poor workflows are leaving UK marketing teams short of time, with 45% spending at least a quarter of the week on admin.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Lincolnshire Police automates traffic notices with Quadient
Document Management

Lincolnshire Police automates traffic notices with Quadient

The force says the switch has freed capacity equal to four staff a month, helping it meet statutory deadlines and cut printing costs.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
AI insurance sales pilot launched in Japanese dealerships
Data Protection

AI insurance sales pilot launched in Japanese dealerships

The trial could ease staffing pressure and compliance burdens for Japanese dealers as they sell insurance alongside cars in live showrooms.

By Sean Mitchell • 4 min read • 3 days ago
Kore.ai wins Leader nods in five enterprise AI reviews
Software-as-a-Service

Kore.ai wins Leader nods in five enterprise AI reviews

Enterprise buyers are weighing governance and auditability more heavily as the AI vendor secures top marks across five analyst categories.

By Mark Tarre • 4 min read • 3 days ago
Cygnet.One launches Agentic AI platform for accounts payable
Software-as-a-Service

Cygnet.One launches Agentic AI platform for accounts payable

Enterprise finance teams could cut invoice delays and payment risks as Cygnet.One automates tax checks, matching and approvals.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Frost Bank lifts digital account openings with Blend
Data Analytics

Frost Bank lifts digital account openings with Blend

Digital onboarding now takes six to seven minutes at Frost Bank, as manual reviews dropped and customer acquisition improved.

By Karen Joy Bacudo • 4 min read • 4 days ago
CloudCoCo launches AI procurement platform for IT buyers
Software-as-a-Service

CloudCoCo launches AI procurement platform for IT buyers

Enterprise IT buyers could cut procurement delays as CloudCoCo rolls out AI tools across a 250,000-product catalogue and invoice processing.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago