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Process automation stories

Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month
Build raises USD $8.5 million to automate infrastructure
Software-as-a-Service

Build raises USD $8.5 million to automate infrastructure

The funding will speed expansion as developers race to clear power, planning and environmental hurdles for data centres and other infrastructure.

By Sean Mitchell • 4 min read • Last month
HICX lands GBP £15 million backing from HSBC, Wavecrest
Software-as-a-Service

HICX lands GBP £15 million backing from HSBC, Wavecrest

The fresh capital will fund platform upgrades and expansion as large enterprises demand cleaner supplier data for compliance, risk and automation.

By Sean Mitchell • 4 min read • Last month
Programmed centralises vendor data with Boomi platform
Digital Transformation

Programmed centralises vendor data with Boomi platform

The overhaul gives more than 18,000 vendors a single governed record, cutting duplicate compliance checks and manual re-keying across systems.

By Sean Mitchell • 4 min read • Last month
Prove & Baselayer team up on business verification
Fintech

Prove & Baselayer team up on business verification

Banks and fintechs could cut onboarding delays as a single workflow now joins customer identity checks with real-time business verification.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ExRobotics launches UL-certified inspection robot in US
Robotics

ExRobotics launches UL-certified inspection robot in US

North American oil and gas, LNG and chemical plants can now use a certified robot to cut risky manual inspections and downtime.

By Sean Mitchell • 3 min read • Last month
Noledge launches sruu retail platform for Irish stores
Software-as-a-Service

Noledge launches sruu retail platform for Irish stores

More than 600 stores are already using the system, as retailers seek tighter control over sales, stock, finance and energy costs.

By Sofiah Nichole Salivio • 3 min read • Last month
HERE partners Prinzhorn on factory digital workspace
Software-as-a-Service

HERE partners Prinzhorn on factory digital workspace

Factory staff could save time on routine tasks as Prinzhorn rolls out a single digital workspace across sites, starting at Hamburger Containerboard.

By Sean Mitchell • 4 min read • Last month
Quanton marks a decade with six million hours saved
Manufacturing

Quanton marks a decade with six million hours saved

Its founders say the consultancy has avoided redundancies and kept growth lean, even as demand for AI transformation rises across the region.

By Sean Mitchell • 5 min read • Last month
The new workforce: AI agents to work in concert with humans
Digital Transformation

The new workforce: AI agents to work in concert with humans

AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.

By David Shilovsky • 5 min read • Last month
Quanton launches Australian operations amid AI scepticism
Digital Transformation

Quanton launches Australian operations amid AI scepticism

Many firms are failing to turn AI spending into returns, as Quanton opens in Australia to help clients scale deployments and change management.

By Mark Tarre • 4 min read • Last month
Taktile raises USD $110 million to expand AI in finance
Software-as-a-Service

Taktile raises USD $110 million to expand AI in finance

The funding will help banks and insurers automate lending, claims and onboarding while keeping AI decisions auditable and compliant.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Process automation stories

NEOS adopts UnderwriteMe tool to speed medical underwriting
Digital Transformation

NEOS adopts UnderwriteMe tool to speed medical underwriting

Advisers and applicants could see shorter waits as NEOS rolls out automated medical evidence processing across its life insurance platform.

By Sean Mitchell • 3 min read • Last month
The Candy Garage doubles sales after logistics shift
Digital Transformation

The Candy Garage doubles sales after logistics shift

Outsourced fulfilment has freed the Lincoln confectionery firm to scale up, with daily collections replacing weekly dispatches and turnover climbing.

By Karen Joy Bacudo • 5 min read • Last month
Servicely expands agentic AI for enterprise service teams
Digital Transformation

Servicely expands agentic AI for enterprise service teams

Mid-sized service teams could cut manual work as the new tools automate requests end to end, amid rising competition in workplace AI.

By Mark Tarre • 4 min read • Last month
East Riding council picks Unit4 for finance overhaul
Software-as-a-Service

East Riding council picks Unit4 for finance overhaul

The overhaul should cut manual work and improve reporting for 342,000 residents as the council replaces legacy finance systems with cloud software.

By Karen Joy Bacudo • 4 min read • Last month
Atom Bank cuts commercial loan times with automation
Digital Transformation

Atom Bank cuts commercial loan times with automation

Borrowers and brokers could see faster decisions as the lender says automated workflows have cut handling times by up to 30%.

By Karen Joy Bacudo • 3 min read • Last month
Datacom & Lenovo bring robot inspections to Australia
Robotics

Datacom & Lenovo bring robot inspections to Australia

Australian airports and utilities could soon use dog-like robots to inspect risky sites, as Datacom and Lenovo roll out AI systems.

By Sean Mitchell • 4 min read • Last month