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NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Today
Saicon acquires Pragmatyc to boost AIoT capabilities
Manufacturing

Saicon acquires Pragmatyc to boost AIoT capabilities

The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.

By Sean Mitchell • 3 min read • Yesterday
David Jones CEO puts supply chain at heart of strategy
Data Analytics

David Jones CEO puts supply chain at heart of strategy

Supply chain failures could squeeze margins further as the retailer's new Chief Executive Officer makes logistics central to its turnaround plan.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
AI speeds coding but not enterprise software delivery
DevOps

AI speeds coding but not enterprise software delivery

Enterprises risk slower returns from AI as manual approvals and release bottlenecks keep software lead times stuck at 30 to 45 days.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Paysafe expands Tebex partnership for gaming payments
Gaming

Paysafe expands Tebex partnership for gaming payments

More game studios and server operators will be able to cut checkout friction as Tebex adds Paysafe card processing and alternative payment methods.

By Karen Joy Bacudo • 3 min read • 2 days ago
Google Cloud says firms need AI infrastructure upgrades
Storage

Google Cloud says firms need AI infrastructure upgrades

Most organisations must upgrade their systems to run agentic AI in production, as cloud costs, governance and energy use climb.

By Mark Tarre • 4 min read • 2 days ago
NVIDIA backs Verkada as AI security tie-up expands
Data Protection

NVIDIA backs Verkada as AI security tie-up expands

The investment could speed up AI search and incident review for schools, factories and retailers using Verkada's cloud security platform.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Metal Slug MINI Robots launch in Australia, New Zealand
Gaming

Metal Slug MINI Robots launch in Australia, New Zealand

Fans in Australia and New Zealand can pre-order the retro gaming robots now, with the full collector's set priced at AUD $349.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Friendly fraud drives up merchant costs, report finds
Customer Relationship Management

Friendly fraud drives up merchant costs, report finds

Merchant prices are being pushed higher as friendly fraud and chargeback costs intensify, with more than 83% reporting rises over three years.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Endava & Wiz partner on AI cloud security services
Digital Transformation

Endava & Wiz partner on AI cloud security services

Enterprise AI roll-outs will get closer monitoring as Endava adds Wiz tools to spot cloud risks earlier across multi-cloud systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Retail stories

London Metal Exchange tops Earthmark UK green ranking
Artificial Intelligence

London Metal Exchange tops Earthmark UK green ranking

Scrutiny of corporate climate claims is sharpened by a new ranking that puts London Metal Exchange ahead of RELX, PageGroup and TradingHub.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Klarna seeks U.S. banking licence for Utah industrial bank
Fintech

Klarna seeks U.S. banking licence for Utah industrial bank

Approval would let the fintech bring U.S. payments, savings and credit operations in-house, reducing reliance on partner banks.

By Karen Joy Bacudo • 4 min read • 3 days ago
Amazon Australia launches seven-day Prime Day sale
eCommerce

Amazon Australia launches seven-day Prime Day sale

Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Australians time purchases around Amazon Prime Day
eCommerce

Australians time purchases around Amazon Prime Day

Cost-of-living pressures are pushing Australians to delay buys, with 80% waiting for major sales events and Prime Day shaping decisions.

By Mark Tarre • 3 min read • 4 days ago
Five AI firms feature in UK's fastest-growing businesses
Digital Transformation

Five AI firms feature in UK's fastest-growing businesses

AI specialists are still a minority, but their rapid sales growth signals Britain's scale-up market is broadening beyond traditional sectors.

By Sean Mitchell • 4 min read • Last week
UK to allow digital ID apps for alcohol age checks
Data Protection

UK to allow digital ID apps for alcohol age checks

Certified apps could spare shoppers from carrying passports or driving licences as the UK moves to widen alcohol age checks from autumn 2026.

By Sofiah Nichole Salivio • 4 min read • Last week