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Retail stories

Blue Yonder & NVIDIA build AI factory for supply chains
Manufacturing

Blue Yonder & NVIDIA build AI factory for supply chains

It could speed warehouse decisions for 3,000 retailers, manufacturers and logistics providers as Blue Yonder readies new AI agents later this year.

By Mark Tarre • 4 min read • Last week
Qualtrics completes USD $6.75 billion Press Ganey deal
Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Last week
Deputy are shaping future of shift work administration
Digital Transformation

Deputy are shaping future of shift work administration

Managers in retail, hospitality and healthcare could save hours as the AI tool automates rosters and timesheets while flagging breaches.

By David Shilovsky • 5 min read • Last week
Versa study finds gap in network-security convergence
Manufacturing

Versa study finds gap in network-security convergence

Shared ownership of security and networking is still rare at large US firms, leaving many exposed to breaches, delays and higher costs.

By Sean Mitchell • 4 min read • This month
Ericsson launches W2255 5G adapter for enterprise WAN
Unified Communications

Ericsson launches W2255 5G adapter for enterprise WAN

Outages are pushing retailers and manufacturers towards 5G and satellite links as Ericsson adds faster failover and centralised control for branch networks.

By Sofiah Nichole Salivio • 4 min read • This month
Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • This month
Intruder finds exposed MySQL databases in 26% of firms
Ransomware

Intruder finds exposed MySQL databases in 26% of firms

The findings show many firms still leave internet-facing databases and admin tools open, giving attackers easy routes before flaws are even published.

By Sean Mitchell • 4 min read • This month
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • This month
Cyber DueDil beats first-year targets with 20 deals
Ransomware

Cyber DueDil beats first-year targets with 20 deals

The Manchester firm is now weighing outside funding and headcount growth after repeat business pushed first-year revenue above GBP £250,000.

By Joseph Gabriel Lagonsin • 4 min read • This month
Australia & New Zealand brands lead APAC in agentic AI
Digital Transformation

Australia & New Zealand brands lead APAC in agentic AI

But data quality and integration are slowing deployment, as most brands in Australia and New Zealand remain unable to scale agentic AI.

By Sean Mitchell • 4 min read • This month
ITC Infotech partners LayerLens on AI testing tools
Data Protection

ITC Infotech partners LayerLens on AI testing tools

Enterprises adopting AI will get new tools to assess model behaviour as ITC Infotech adds LayerLens' Stratix platform to its testing suite.

By Sofiah Nichole Salivio • 3 min read • This month
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • This month
AI drives ransomware surge, experts urge faster defence
Malware

AI drives ransomware surge, experts urge faster defence

Experts say AI is accelerating ransomware attacks, shrinking the patching window and forcing organisations to overhaul defences and recovery plans.

By Sofiah Nichole Salivio • 6 min read • This month

Stories from Other Regions

Retail stories

Retailers prioritise cost control over staff experience
Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • This month
Creating a more resilient, agile retail organisation
Digital Transformation

Creating a more resilient, agile retail organisation

Retailers are using category management to cut waste, avoid empty shelves and respond faster to cost-of-living pressures and supply shocks.

By Daniel Kohut • 7 min read • This month
Address data is the retail superpower
Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • This month
Amperity martech leader reveals 'secret sauce' to marketing in the moment
Digital Transformation

Amperity martech leader reveals 'secret sauce' to marketing in the moment

Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.

By Billy Loizou • 6 min read • This month