Retail stories
AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Veuve Clicquot names six women leading change in hospitality, music, fashion and climate as finalists for its 2026 Bold Awards.
AI has become the default weapon against fraud and AML, but SEON warns fragmented systems mean higher spend and rising operational strain.
Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.
ANZ marketers embrace AI to meet soaring demands for real-time, two-way customer conversations, but patchy data and generic campaigns hold them back.
New Zealand small firms notch strongest sales in three years as December spending surges and easing interest rates speed up payments.
TCS and GitLab team up to bring AI-native DevSecOps at scale, using autonomous agents to speed enterprise software delivery securely.
AI is driving sharp rises in cyber spend, yet boards still see it as the easiest line to cut when budgets come under pressure.
Retailers risk USD $796bn in losses from returns and shrink in 2025, with omnichannel gaps fuelling preventable fraud and abuse.
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.
Brands swapping 'Valentine's Day' for personal 'Valentine' subject lines see big email gains, as generic “love” talk and “shop” prompts drag.
Wesfarmers is deepening its AI and cloud pact with Microsoft to roll out Copilot tools, agents and data platforms across its retail brands.
Akai India launches Akaiindia.in, a direct online store for smart TVs, appliances and audio, with up to 30% off and no-cost EMI offers.
Evam launches Evo AI and Maker Agent at MWC, embedding operational AI agents into live orchestration for real-time customer journeys.
Vertali expands its global workforce across technical, programme and support roles as mainframe security and modernisation demand surges.
Shoppers are turning to AI tools like ChatGPT to hunt for personalised retail deals, valuing quality offers over rock-bottom prices.
Spitfire launches dual-IMSI multi-network IoT SIM for UK firms, promising seamless failover, tighter security and tariffs from GBP £1 a month.
Most organisations still cannot show pounds-and-pence returns on AI, with only 15% tracking its financial impact, a new report warns.
