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Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Last month
Zapier & Rillet launch finance workflow integration
Customer Relationship Management

Zapier & Rillet launch finance workflow integration

Finance teams can now cut manual close and approval work as Rillet links its ERP to more than 8,000 apps on Zapier.

By Catherine Knowles • 3 min read • Thu, 26th Mar 2026
CrowdStrike launches Charlotte AI AgentWorks ecosystem
Hyperscale

CrowdStrike launches Charlotte AI AgentWorks ecosystem

Security teams can now build custom AI agents in Falcon as CrowdStrike opens its platform to partners including Accenture, AWS and OpenAI.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026
Nudge Security adds AI agent discovery for workplace risk
Data Protection

Nudge Security adds AI agent discovery for workplace risk

Security teams are being given earlier warning of employee-built AI agents that could expose data, credentials and internal systems.

By Shannon Williams • 3 min read • Thu, 26th Mar 2026
Anaplan launches AI planning tools & apps for business
Unified Communications

Anaplan launches AI planning tools & apps for business

Businesses can now build governed AI assistants and use 12 pre-built planning apps across finance, supply chain and workforce management.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
BeyondTrust warns of 467% rise in enterprise AI agents
Customer Relationship Management

BeyondTrust warns of 467% rise in enterprise AI agents

BeyondTrust warns a surge of unsupervised AI agents is creating a hidden “shadow workforce” with admin-level access inside enterprises.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Mar 2026
Gainsight names new leadership team for growth push
Software-as-a-Service

Gainsight names new leadership team for growth push

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
CrowdStrike adds AI security tools & Microsoft SIEM link
Data Protection

CrowdStrike adds AI security tools & Microsoft SIEM link

CrowdStrike beefs up Falcon with new AI security controls and links its Next-Gen SIEM to Microsoft Defender to tame sprawling AI estates.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Entro launches AI agent governance tool for enterprises
Data Protection

Entro launches AI agent governance tool for enterprises

Entro launches AGA to map, monitor and control AI agents in enterprises, tackling shadow AI and non-human identity risks at scale.

By Shannon Williams • 5 min read • Fri, 20th Mar 2026
Bonfy unveils ACS 2.0 to secure data for AI agents
Data Protection

Bonfy unveils ACS 2.0 to secure data for AI agents

Bonfy launches ACS 2.0, a cross-channel data security platform to monitor and control how AI agents access, process and share content.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
ThoughtSpot unveils Spotter AI agents tailored by sector
Software-as-a-Service

ThoughtSpot unveils Spotter AI agents tailored by sector

ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Stories from Other Regions

Salesforce stories

S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
HG Insights launches AI platform for revenue growth
Data Analytics

HG Insights launches AI platform for revenue growth

The platform aims to help sales teams cut tools and improve targeting by combining account, contact and intent data with AI agents.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
Salesforce adds AI agents to small business suites
Customer Relationship Management

Salesforce adds AI agents to small business suites

Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.

By Mark Tarre • 4 min read • Tue, 24th Mar 2026
P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026