Service management stories

Micro Focus' Hybrid Cloud Management X solution has been recognised as a global leader by Research in Action.>>

“The combination of Ivanti Enterprise Service Management with Ivanti Neurons augments service desk analysts with automation bots that detect and resolve issues and security vulnerabilities proactively, predictably, and autonomously.">>

CyberArk has expanded its just-in-time capabilities across its access management portfolio to help organisations reduce risk and implement broader least privilege strategies.>>

As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?>>

The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.>>

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.>>

"Service management is not a one-off project, it's something that needs to be part of the culture, and as a result the choice of tool is important.">>

TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.>>