Service Provider Stories - Page 2

Global Stories

Service Provider stories

Why service desks are emerging as a critical security weakness

Attackers are exploiting help functions to reset credentials and bypass defences, putting entire networks at risk through a single call.

By Christopher Hills • 4 min read • This month

Software-as-a-Service

BlueCat expands AI tools for network operations

Organisations are being pushed to prove AI can cut network downtime, as BlueCat widens access to tools that act on live data, not just analyse it.

By Catherine Knowles • 4 min read • This month

Software-as-a-Service

Infios launches AI agents for supply chain workflows

Orders and shipments can now be rebooked in minutes as Infios pushes AI deeper into live logistics systems amid persistent disruption.

By Catherine Knowles • 3 min read • This month

Storage

Backblaze maps neocloud traffic hotspots in AI boom

New heatmaps show AI traffic clustering in California and Virginia, with fresh hotspots emerging in Finland, Brazil, France and Canada.

By Sofiah Nichole Salivio • 3 min read • Last month

Data Protection

Pax8 & NinjaOne form global MSP referral partnership

The referral deal could help MSPs cut tool sprawl as demand rises for bundled remote monitoring, backup and security software.

By Mark Tarre • 3 min read • Last month

Gaming

Version 1 agrees to acquire CreateFuture in AI push

The enlarged group will target AI contracts in regulated industries, as the deal lifts annual revenue above EUR €500 million and adds 550 staff.

By Sofiah Nichole Salivio • 4 min read • Last month

Crypto

Ecommpay expands BridgerPay partnership across Asia

Merchants in the UK, EU and South East Asia will gain broader local payment options as the six-year tie-up adds Ecommpay services via BridgerPay.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Thrive appoints Matt Kosovsky as Chief Financial Officer

Pressure is mounting on Thrive to tighten financial controls as the managed services and cybersecurity provider adds five acquisitions and expands into AI.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Firewalls

How MH Enterprise turns trust into cybersecurity success

Long-term client trust has helped the Egyptian MSP upgrade 75% of its SonicWall hardware base and expand managed security services.

By Gaëlle Perrin • 3 min read • Last month

Endpoint Protection

Cyber insurance now common among North American SMBs

Most North American SMBs now buy cyber insurance, as repeated breaches and insurer-imposed controls reshape how they manage risk.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Service Provider stories

Fintech

UK consumers claim GBP £3.5bn in friendly fraud refunds

Retailers are bearing the cost as millions of valid card payments are challenged, leaving banks to refund GBP £3.5 billion in a year.

By Karen Joy Bacudo • 4 min read • This month

Storage

Climb launches people-led model to help MSP growth

MSPs under margin pressure may gain more hands-on support as Climb shifts distribution away from self-service buying tools.

By Mark Tarre • 3 min read • This month

Malware

Nebula Global Services gains Cyber Essentials Plus

Customers will now get independent assurance that Nebula Global Services has tested its defences against common cyber threats across its systems.

By Sofiah Nichole Salivio • 3 min read • Last month

Disaster Recovery

Atos wins LCH SA cloud migration deal for clearing systems

The deal puts a key European clearing house on a three-year path to cloud migration without disrupting trading operations.

By Mark Tarre • 3 min read • Last month

Unified Communications

Opus Technology wins B Corp status after three-year bid

The certification strengthens Opus Technology's appeal to buyers seeking independently verified ESG standards from IT suppliers.

By Shannon Williams • 4 min read • Last month

Data Protection

eir business inks ServiceNow deal for managed services

Customers across Ireland will get a single portal for service requests and incident updates as eir business shifts onto ServiceNow's AI platform later this year.

By Karen Joy Bacudo • 4 min read • Last month