Virtual Assistant stories
Booking.com unveils AI Trip Planner in New Zealand, revolutionising travel planning with personalised itineraries and streamlined booking processes.
KTC and Consult Red unveil AI Media Station, a Qualcomm-powered proof-of-concept bringing private edge AI control to living room media hubs.
Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.
UTS has developed CASPER AI, an assistant using AI to detect cyber threats and guide users and organisations in secure, compliant responses.
Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.
Red Hat launches Developer Lightspeed, an AI-driven toolset boosting app modernisation and coding efficiency within integrated developer workflows.
Avast Premium Security's new AI-powered Scam Guardian Pro offers proactive, real-time email scam protection, enhancing user safety without slowing device performance.
Red Hat unveils OpenShift Lightspeed, a generative AI assistant to simplify hybrid cloud app management, boosting efficiency across all user levels.
In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.
Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.
Renfrewshire's AI adviser Millie cuts calls, saves GBP £110,000 and wins awards, as Scotland is hailed a model for council services.
University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.
Indosat has been named to the 2025 Fortune Best Companies to Work For Southeast Asia list, the only Indonesian telecoms operator recognised.
DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.
Seneca Polytechnic launches a two-year Master of Artificial Intelligence programme blending advanced theory with real-world industry experience and internships.
Pronto Software teams with IBM Australia to embed watsonx AI in Pronto Xi, boosting ERP with smarter insights and workflow automation for businesses.
NTU Singapore's AI-powered Lyon Bot saves over 14 days of admin work monthly by efficiently handling student accommodation queries with generative AI.
DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.