Voice of Customer news stories
Gartner highlights six ways to improve customer experience with VoC solutions
Using a VoC strategy focused on CX will enable service organisations to gain insights into customer motivations, impressions and experiences, leading to an improved bottom line, Gartner states.
INSIGHTS: Tips for transforming your customer experience
“Revolve your world around the customer and more customers will revolve around you” - here is a report that details how you can do just that.