Latest news - Page 2615

IT has become an established career path, and increasingly people are simply following it rather than being excited by it.

The humble private branch exchange (PBX) is morphing from telephony basics into an IP-based, enterprise communications gateway.

Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.

Revolutionising customer service, the next 'context' centres merge digital savvy with saving businesses time and costs.

Mark Callander of CallPlus is boldly challenging NZ's big three telecoms, aiming to transform the competitive landscape for better consumer services.

So if the industry is going to improve its image, what should be the key areas of focus? Here are my suggestions:.

The success of New Zealand's fibre to the home (FTTH) network relies heavily on early consumer adoption, according to industry stakeholders.

Telecom NZ readies for the fibre era, poised to shape a digital future with over 25,000km of fibre, aligning with government's Ultra Fast Broadband plans.

Hyatt Regency Auckland adopts the latest FCS e-Connect system, aiming to enhance guest satisfaction with swift and efficient service request handling.

Orcon returns to the mobile market with no fixed-term contracts, offering customers more flexibility. CEO Scott Bartlett believes it's a game changer.

Discover how HootSuite, the ultimate media tool, revolutionises social media management for businesses, offering seamless collaboration and analytics.

2010 shapes into the landmark year for smartphones and tablets, as Apple leads the charge, transforming them into essential tools for millions.

The convenience of being mobile has made wireless networks an increasingly popular choice when setting up a home office or moving into a new work space.

Sustainability is not just about reducing carbon footprint, it's a financial strategy, says Julian Smith of MYOB New Zealand.

Whether you or your business is into social networking or not, you cannot afford to ignore new media channels.

Debunking IP ownership myths: Don't assume you own the fruits of others' labour without written agreements on intellectual property rights.

Boost your business on Facebook with these expert tips on creating a dynamic page and targeted ads to connect with millions.

Revolutionary Customer Radar technology promises real-time insight into customers' thoughts, elevating service and business strategies.

NZ's small businesses see green tech as a boost to their bottom line, cutting energy costs by 20% and opening new markets.

Convenience and collaboration are driving a boom in wireless email, with research firm Gartner tipping a billion users worldwide by the end of 2014.