DingGo grows 166% with fleet management platform, eyes global

The Australian startup DingGo has transitioned into a unique fleet accident management platform, leveraging a crucial partnership with SG Fleet. This evolution has coincided with notable growth, as evidenced by a 166% increase in revenue over the past 12 months, and a quadrupling of its team from 10 to 40 employees over the same period.

DingGo's newly developed platform now manages over 75,000 vehicles across Australia and New Zealand. The company recently expanded into New Zealand through an acquisition, further solidifying its presence in the region. According to the company, the platform has a 93% recommendation rate among fleet managers, who express high satisfaction with the service.

Shaun Janks, DingGo's CEO and Founder, commented, “We went on a journey of discovery, learning, innovation, and building out feature after feature based on exactly what fleet managers told us they needed when it comes to accident management. And because we are building on the DNA of our consumer-friendly technology, the platform experience is deeply intuitive both for managers and users.”

The technology aims to connect all components of the accident management ecosystem, employing the best suppliers across the entire value chain, thus ensuring high-quality service through a single, digital-first, data-rich platform. A significant innovation is the use of artificial intelligence to automate many formerly manual processes. This has resulted in a marked improvement in the industry standard of person-to-vehicle management from 1 to 1,000 to 1 to 3,000.

Janks elaborated on the platform’s capabilities, stating, “Basically, we’ve taken a universe of traditionally unstructured data and put it into a structured, centralised system. While we were surprised that something like this didn’t exist, we were really amazed that critical data— the kind of information that affects safety and the bottom line—was simply invisible to fleet managers."

“DingGo accident management has arguably made us a data company. The kinds of information we can centralise and the insights we can drive are transforming fleet operations,” he added.

Support from fleet managers has been integral to the platform's success. “The platform is revolutionary, but technology doesn’t work without fleet manager buy-in and support. So our partnerships with them, nurturing and learning engagements, have and will be key," Janks said.

A cornerstone of DingGo’s growth strategy has been its partnership with SG Fleet, a leading fleet management and leasing company with more than 30 years of experience. Reflecting on this collaboration, Janks stated, “SG Fleet has seen the impact of our technology on its ecosystem and it wants us to go to the moon and back agnostically with a platform that all fleet managers can benefit from.”

Despite some industry caution around adopting new technology, DingGo’s platform has received positive feedback, with 2,700 users rating their experience 4.7 out of 5. The company is now poised to export its technology to global markets, as it continues to enhance its offerings.