New Relic has been recognised as a Leader in the 2024 Gartner Magic Quadrant for Observability Platforms, marking the twelfth consecutive year it has received this distinction.
The recognition is based on a range of evaluation metrics, including product capabilities, market understanding, innovation and strategy. New Relic remains the only company in its sector to have consistently been named a Leader since 2012.
The Gartner report, which assesses various observability vendors, highlighted several key strengths of New Relic's platform, including its flexible licensing model, AI monitoring capabilities and a consolidated data platform. Recent advancements in the platform include improvements in log storage, cost optimisation, AI-driven application performance insights, and enhanced support for OpenTelemetry.
Manav Khurana, Chief Product Officer at New Relic, expressed his satisfaction with the recognition, saying, "We are pleased and honoured by the consistent recognition of New Relic as a Leader in observability by Gartner. We feel it is validation of the value and trust our customers realise from New Relic including faster innovation, improved customer experience, and increased productivity."
Organisations face increasing technological and operational complexities due to the proliferation of specialised monitoring tools and distributed applications. These challenges can lead to inefficiencies, miscommunication and delayed response times, ultimately impacting customer experiences and revenue. New Relic aims to address these issues with its unified observability platform, which provides a comprehensive view of a business's technology landscape, enabling quicker troubleshooting and more informed decision-making.
In addition to the recognition, New Relic has been lauded by its customers. According to the Gartner Peer Insights platform, the company has received an overall rating of 4.5 stars out of 5.0 from 1389 verified customers, with 90% of users willing to recommend the platform. A substantial 63% of reviewers gave New Relic the highest rating of 5.0 stars for observability.
Different industry professionals have highlighted various benefits of using New Relic. A Staff Platform Engineer in the healthcare and biotech sector stated, "New Relic has been there for us through the ins and outs of sunsetting Zabbix and the noise that it has brought, and replacing it with a holistic, data-driven observability and incident management policy, I cannot speak highly enough of how much they helped us along the road to a successful implementation, and it's led to quarters at 100% uptime so far!"
A Principal Software Engineer in the travel and hospitality industry noted the platform's impact on customer experiences, saying, "Our organisation's observability journey centered in customer experience from zero to hero: New Relic as [a] vendor helped our company to establish true O11y."
In the IT services sector, a Senior Solution Architect pointed out the broader insights provided by New Relic, "New Relic provides a holistic solution that goes above just APM monitoring. It provides deep insights into the health, performance, and behaviour of applications and infrastructure. As a user, I like how much I can get from one tool, and it reduces dependency on multiple tooling to get reporting and metrics."
Additionally, a Senior Manager of Infrastructure Engineering in the hardware sector praised the platform's flexible consumption model, "The evolution of their pricing model has been noteworthy, transitioning to a more flexible consumption-style approach, enabling us to pay for the precise services utilised. The implementation of New Relic surpassed our initial expectations, streamlining the execution of our observability project and accelerating our project timeline. A pivotal factor that significantly enriched our overall experience was the unwavering dedication and transparency demonstrated by our New Relic Senior Account Executives."
New Relic continues to innovate and enhance its platform capabilities to maintain its leadership in the field of observability. Recent collaborations, such as with NVIDIA for AI monitoring and the introduction of integrated, AI-driven digital experience management solutions, underline the company's commitment to staying ahead in the market.
