IT Brief New Zealand - Technology news for CIOs & IT decision-makers

8x8 stories - Page 3

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Why supply chain companies should adopt cloud-based communications
Wed, 13th Nov 2019
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contact centre
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cloud services
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inventory management systems
Cloud tech revolutionising Australia's $97bn supply chain industry, enhancing efficiency and communication.
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8x8, Poly and ScanSource join forces for cloud UC
Tue, 5th Nov 2019
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uc
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contact centre
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wfh
The joint programme, CloudFuel, will help organisations move to cloud technology for unified communications, collaboration and contact centre.
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Lack of access to information affecting Australian productivity
Fri, 11th Oct 2019
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contact centre
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productivity
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8x8
Survey by 8x8 finds workers waste hours weekly seeking info, hitting productivity & customer service quality.
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8x8 wins Cloud/SaaS Gold in Golden Bridge Awards
Mon, 7th Oct 2019
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uc
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saas
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contact centre
It also received Silver in the Unified Communications (Service) Innovations category in the 2019 11th annual awards.
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Why embracing cloud-based communication applications can give retailers a boost – 8x8
Wed, 28th Aug 2019
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contact centre
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uc
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8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
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8x8 appoints channel partner to cover WA, SA
Mon, 29th Jul 2019
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uc
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contact centre
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crm
Scope Logic will take the role of providing 8x8’s voice, chat and contact centre solutions across Western and Southern Australia.
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8x8 opens ANZ support centre, expands through acquisition
Mon, 22nd Jul 2019
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uc
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contact centre
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cloud services
8x8 has APAC in its sights as it opens a Sydney support centre for ANZ and acquires a Singaporean Comms-Platform-aaS provider.
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Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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microsoft
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crm
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uc
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
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Exclusive: How the channel can take advantage of cloud communications
Mon, 1st Apr 2019
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contact centre
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uc
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ingram micro
Ingram Micro NZ, 8x8 and Tradewinds discuss the state of cloud communications in ANZ and the channel opportunity it presents.
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8x8 launches X series contact centre cloud solution in ANZ
Tue, 26th Mar 2019
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crm
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contact centre
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martech
8x8 launches cloud-based communications platform, X Series, in Australia and New Zealand to transform customer and employee experiences.
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8x8 announces Google Cloud contact centre AI integration
Wed, 13th Mar 2019
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crm
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contact centre
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martech
8x8 integrates its contact centre with Google Cloud's contact centre AI to improve customer service and productivity.
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8x8 bolsters ANZ channel momentum with four new hires
Wed, 6th Mar 2019
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contact centre
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partner programmes
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8x8
8x8 boosts ANZ team with 4 Sydney hires to drive cloud comms partnerships.
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How AI benefits customer service
Mon, 25th Feb 2019
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contact centre
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crm
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martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
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8x8 appoints ANZ channel senior manager
Wed, 23rd Jan 2019
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uc
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contact centre
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oracle
8x8 appoints Steve Shaw as senior channel manager for AUS & NZ to enhance partner growth.
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8x8's new channel partnership aims to move comms to the cloud
Mon, 10th Sep 2018
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daas
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contact centre
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8x8
Communications solution provider 8x8 has appointed technology distributor Tradewinds Brokerage as its new master agent for Australia.
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8x8 accelerates APAC expansion, appointing first ever NZ Regional Manager
Thu, 6th Sep 2018
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uc
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contact centre
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crm
8x8 appoints Deane Jessep as its inaugural NZ Regional Manager, catalysing sales and expansion efforts.
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8x8 selects Confirmit to deliver deeper customer insights
Wed, 25th Jul 2018
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uc
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contact centre
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crm
Confirmit Horizons platform to power customer voice programme for leading cloud communications solutions provider 8x8.
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Exclusive Interview: 8x8 - more than just UC
Thu, 12th Jul 2018
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virtualisation
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uc
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contact centre
8x8 shows no sign of slowing with its cloud-based communications platform. Brendan Maree explains how it got to where it is today.
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EXCLUSIVE: Ingram NZ adds disruptive 8x8 solutions
Mon, 18th Jun 2018
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crm
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uc
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contact centre
8x8 joins forces with Ingram Micro to boost its UC offerings in the New Zealand market.
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IM Showcase 18: VMware takes King of the Show!
Tue, 29th May 2018
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microsoft
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virtualisation
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contact centre
A quick photo tour of just some of the exhibitions on display at the Auckland edition of Showcase, including King of the Show - VMware.
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5 IT vendors weigh in on budget announcement
Wed, 9th May 2018
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bi
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big data
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printing
Leaders from Ricoh Australia, WatchGuard Technologies, 8x8, LogRhythm, and Snowflake Computing give us their view on the recent budget.
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Tearing down international borders with cloud-based communication
Fri, 9th Feb 2018
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contact centre
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crm
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martech
Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.
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8x8 looking for new partners in ANZ due to product demand
Thu, 1st Feb 2018
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contact centre
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partner programmes
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8x8
8x8 are promoting their partnership programme in a bid to expand their channel partner ecosystem across Australia and New Zealand.
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Brendan Maree takes on 8x8 vice president role
Mon, 13th Nov 2017
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uc
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contact centre
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interactive intelligence
Former Interactive Intelligence executive Brendan Maree has taken on the role of Asia Pacific vice president for unified communications provider 8x8.