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Customer engagement Stories - Page 15

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Customer engagement stories

flydubai taps Amperity to drive data-led retail shift
Digital Transformation

flydubai taps Amperity to drive data-led retail shift

flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.

By Sean Mitchell • 3 min read • Tue, 20th Jan 2026
OpenAI to test ads as ChatGPT Go expands across US
Software-as-a-Service

OpenAI to test ads as ChatGPT Go expands across US

OpenAI rolls out USD $8-a-month ChatGPT Go across the US and prepares to trial clearly labelled ads for free and Go users.

By Mark Tarre • 4 min read • Tue, 20th Jan 2026
Infobip refreshes leadership team with four promotions
Unified Communications

Infobip refreshes leadership team with four promotions

Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026
Newo.ai, IONOS launch AI receptionist for small firms
Digital Transformation

Newo.ai, IONOS launch AI receptionist for small firms

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
FourKites forms advisory board to shape manufacturing tech
Software-as-a-Service

FourKites forms advisory board to shape manufacturing tech

FourKites has created a manufacturing advisory board of senior supply chain leaders to steer its product roadmap and AI-driven logistics tools.

By Catherine Knowles • 3 min read • Thu, 15th Jan 2026
Five9 & Google Cloud launch unified AI contact centre CX
Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026
Babeltext unveils MC-ML-AI to turn chats into actions
Unified Communications

Babeltext unveils MC-ML-AI to turn chats into actions

Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.

By Sofiah Nichole Salivio • 4 min read • Thu, 15th Jan 2026
Channel partners shift to data-led growth strategies
Data Analytics

Channel partners shift to data-led growth strategies

Channel partners in five markets plan to prioritise data-led products and consulting in 2026, edging out managed services and subscriptions.

By Shannon Williams • 4 min read • Wed, 14th Jan 2026
Infobip named Frost CPaaS growth & innovation leader
Software-as-a-Service

Infobip named Frost CPaaS growth & innovation leader

Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.

By Shannon Williams • 4 min read • Wed, 14th Jan 2026

Stories from Other Regions

Customer engagement stories

Westcon lists Weblib Smart Wifi on AWS Marketplace
Software-as-a-Service

Westcon lists Weblib Smart Wifi on AWS Marketplace

Westcon-Comstor to privately list Weblib Smart Wifi tools on AWS Marketplace, widening channel access across the UK, Europe and Middle East.

By Melania Watson • 3 min read • Fri, 16th Jan 2026
Harvey to open Paris office & hire EMEA sales chief
Software-as-a-Service

Harvey to open Paris office & hire EMEA sales chief

AI platform Harvey will open a Paris office in Q2 and has hired former Canva executive Jorge Bestard as Vice President of EMEA Sales.

By Mark Tarre • 3 min read • Fri, 16th Jan 2026
Indian banks pivot loyalty points to travel experiences
Fintech

Indian banks pivot loyalty points to travel experiences

Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.

By Karen Joy Bacudo • 4 min read • Fri, 16th Jan 2026
Fateh Rural alliance targets India's rural loyalty gap
Digital Transformation

Fateh Rural alliance targets India's rural loyalty gap

Fateh Rural forms alliance to tap India's rural loyalty gap, targeting distributor schemes in a USD $3.58 billion market by 2025.

By Sofiah Nichole Salivio • 3 min read • Fri, 16th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
AI & value reshape 2026 guest engagement in hospitality
Data Analytics

AI & value reshape 2026 guest engagement in hospitality

AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.

By Catherine Knowles • 5 min read • Fri, 16th Jan 2026
Fastly names Rachel Ler VP to drive Asia expansion
Digital Transformation

Fastly names Rachel Ler VP to drive Asia expansion

Fastly appoints Rachel Ler as Area Vice President of Asia to spearhead edge cloud growth across ASEAN, Greater China and South Korea.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 15th Jan 2026
SaleCycle buys BEYABLE to build unified eCommerce stack
DevOps

SaleCycle buys BEYABLE to build unified eCommerce stack

SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
Indian firms struggle to turn AI pilots into real ROI gains
Digital Transformation

Indian firms struggle to turn AI pilots into real ROI gains

Indian firms ramp up AI pilots for customer engagement and marketing, but most still struggle to prove real returns and scale deployments.

By Kaleah Salmon • 4 min read • Wed, 14th Jan 2026