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Customer engagement Stories - Page 21

Global Stories

Customer engagement stories

Paytronix unveils AI tool to boost hospitality marketing campaigns
Customer Experience

Paytronix unveils AI tool to boost hospitality marketing campaigns

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
QSIC expands APAC retail media team with Jaclyn Shaw appointment
Customer Experience

QSIC expands APAC retail media team with Jaclyn Shaw appointment

QSIC appoints Jaclyn Shaw as Retail Media Partnerships Lead for APAC amid rising demand for in-store retail media and business expansion in the region.

By Melvin Hipolito • 3 min read • Thu, 30th Oct 2025
Informatica unveils agentic AI updates to boost data trust & security
Unified Communications

Informatica unveils agentic AI updates to boost data trust & security

Informatica updates its Intelligent Data Management Cloud with new agentic AI features, enhancing data trust, security and automation for enterprises.

By Jed Nykolle Harme • 4 min read • Thu, 30th Oct 2025
Furniture retailers see 3D & AR overtaking traditional photos
Customer Experience

Furniture retailers see 3D & AR overtaking traditional photos

A Fixtuur study reveals 79% of furniture retailers now prefer 3D and AR over traditional photos, boosting sales and enhancing customer engagement online.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025
Teradata launches AI Services to help firms achieve real ROI
Data Analytics

Teradata launches AI Services to help firms achieve real ROI

Teradata unveils AI Services to help firms move AI from pilots to production, delivering clear ROI with expert guidance and sprint-based deployment.

By Melania Watson • 3 min read • Wed, 29th Oct 2025
One in three consumers swap at least one app for AI assistant
Digital Transformation

One in three consumers swap at least one app for AI assistant

Nearly one in three consumers have replaced at least one app with an AI assistant, citing greater convenience and faster results, a TELUS Digital survey finds.

By Shannon Williams • 5 min read • Thu, 23rd Oct 2025
IAG partners with Adobe to personalise insurance customer journeys
Data Analytics

IAG partners with Adobe to personalise insurance customer journeys

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025
UnifyApps secures USD $50 million to scale enterprise AI platform
Digital Transformation

UnifyApps secures USD $50 million to scale enterprise AI platform

UnifyApps raises USD $50 million to expand its AI platform, aiming to help firms scale enterprise AI with low-code solutions and new leadership.

By Jed Nykolle Harme • 4 min read • Thu, 23rd Oct 2025
PagerDuty appoints Callum Eade to accelerate APAC sales growth
Virtualisation

PagerDuty appoints Callum Eade to accelerate APAC sales growth

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

By Melvin Hipolito • 2 min read • Tue, 21st Oct 2025
Eagle Eye launches Smart Rewards for real-time retail loyalty
Customer Experience

Eagle Eye launches Smart Rewards for real-time retail loyalty

Eagle Eye launches Smart Rewards, a real-time loyalty platform enabling retailers to deliver personalised discounts instantly at checkout, boosting customer engagement.

By Melvin Hipolito • 3 min read • Tue, 21st Oct 2025
10x Banking appoints Philip Barnett as Executive Vice Chair for growth
Digital Transformation

10x Banking appoints Philip Barnett as Executive Vice Chair for growth

10x Banking appoints Philip Barnett as Executive Vice Chair to drive strategic growth and global expansion, focusing on Asia Pacific markets.

By Jed Nykolle Harme • 3 min read • Tue, 21st Oct 2025
RDC.AI wins top global award for transforming banking with AI
Fintech

RDC.AI wins top global award for transforming banking with AI

RDC.AI won Best AI-Powered Platform - Vendor at the Global AI Innovation Awards 2025 for transforming banking with predictive and explainable AI.

By Catherine Knowles • 3 min read • Fri, 17th Oct 2025
Mobile app ordering four times faster than web, boosts loyalty
Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025

Stories from Other Regions

Customer engagement stories

Wavenet & 8x8 join forces to enhance enterprise communications
Unified Communications

Wavenet & 8x8 join forces to enhance enterprise communications

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
Canon unveils Sydney Experience Centre for imaging innovation
Customer Experience

Canon unveils Sydney Experience Centre for imaging innovation

Canon has launched its Sydney Experience Centre in Macquarie Park, showcasing cutting-edge imaging, printing and business solutions for professionals and creators.

By Melania Watson • 3 min read • Thu, 23rd Oct 2025
Australian firms lead in AI & observability, driving revenue gains
DevOps

Australian firms lead in AI & observability, driving revenue gains

Australian firms lead globally in AI and observability use, with 87% dedicating more time to innovation, boosting productivity and revenue growth.

By Melania Watson • 5 min read • Wed, 22nd Oct 2025
Westfield London unveils immersive Wicked experiential event for 2025
Customer Experience

Westfield London unveils immersive Wicked experiential event for 2025

Westfield London will host 'Wicked: For Good - The Experience' from Nov 2025, blending immersive storytelling with retail and social engagement during the festive season.

By Jed Nykolle Harme • 3 min read • Wed, 22nd Oct 2025
WestJet & TELUS unite loyalty schemes for travel & tech perks
Customer Experience

WestJet & TELUS unite loyalty schemes for travel & tech perks

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

By Jed Nykolle Harme • 3 min read • Sat, 18th Oct 2025