Customer Feedback stories - Page 7

New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.

Many SMBs are underestimating and even alienating their target audiences by continuing to rely on 'manufactured' client testimonials….

Tactix warns Kiwi SMEs are squandering marketing budgets on poorly planned online campaigns, emphasising the urgent need for better-aligned strategies.

Relavito is seeking channel partners to sell its sub-USD $1,000 Customer Insight system, a tablet-based feedback tool designed for service-based businesses.

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Telecom has brought forward plans to offer wholesale services on its XT Network by a year, it's been announced today.

Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.

Nutech IT Supplies has finally launched its long-awaited online support and sales site. Dealers can now access 24/7 support, view stock, place orders, and more.