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Technology news for New Zealand's largest enterprises

8x8 news stories

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Contact Centre
8x8 and Genesys partner with product integration for CX
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 
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Customer experience
8x8 and Genesys collaborate on customer service solution
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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Contact Centre
8x8 release blends contact centre and unified comms solutions
"8x8 Agent Workspace makes it easier than ever for contact centre agents to achieve maximum efficiency and effectiveness."
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8x8
8x8 Inc. reveals increased uptake of enhanced solution capabilities
8x8 Inc. has announced significant global customer growth and uptake of enhanced solution capabilities.
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8x8
8x8 to acquire cloud-based communications company Fuze
Integrated cloud communications platform provider 8x8 has announced it has entered into a definitive agreement to acquire Fuze, a provider of cloud-based communications for the enterprise. 
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Contact Centre
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Cloud communications platform 8x8 has announced new 8x8 eXperience Communications as a Service enhancement. 
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8x8
8x8 brings receptionist role into the future with latest offering
According to the company, 8x8 Frontdesk is designed to advance the receptionist role by delivering a tailored experience and user interface that brings together traditional unified communications and contact centre capabilities.
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Microsoft Teams
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
"We are committed to helping organisations extend the value of Teams by adding advanced communications and customer engagement features."
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Contact Centre
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.
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CPaaS
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
“It enables organisations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives.”
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CPaaS
8x8 supplies SMS API to Coca-Cola Europacific Partners Indonesia
CCEP Indonesia has onboarded 8x8’s SMS API to provide a mobile order and delivery management platform for its distributors and retailers.
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8x8
8x8 rolls out enhancements to XCaaS offering
"We continue to innovate across 8x8 XCaaS, allowing organisations and their employees to maximise productivity and responsiveness as they collaborate from anywhere, on any device in the app of their choice.”
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Communications
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
"XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly."
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Microsoft
8x8 adds new business messaging features to Microsoft Teams
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
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Microsoft
8x8 announces updates to its cloud communications platform
Cloud communications platform provider 8x8 has announced upgrades to its contact centre, voice communications, chat and meetings.
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Microsoft Teams
8x8 launches Microsoft Teams contact centre solution
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
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Women in Technology
IWD 2021: 8x8 manager on nurturing female talent
The most important thing is having a long-term commitment to investing in staff, writes 8x8 channel enablement manager for A/NZ Sophia Demetriades.
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Channel partners
8x8 experiences significant growth driven by channel-first strategy
8x8 has announced it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product.
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Contact Centre
8x8's Winter 2021 aims to enhance the customer experience
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
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Unified Communications
8x8 & Verint combine contact centre & workforce management offerings
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
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Unified Communications
8x8 announces change of CEO
Former RingCentral COO David Sipes takes the role of 8x8 CEO as Vik Verma steps down after seven years.
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Unified Communications
8x8 makes raft of updates to platform
The new release delivers work from anywhere insights and an improved administrator and user experience.
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Contact Centre
8x8 named as Challenger in Gartner Magic Quadrant for Contact Centre as a Service
According to 8x8 chief executive officer Vik Verma, the recognition also validates the company’s single-platform approach to contact centre innovation.
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Remote Working
The limitations of Microsoft Teams telephony - and the solution
With lockdowns returning on both sides of the Tasman, the need to integrate a quality telephony solution with Teams is greater than ever. 8x8’s Voice for Microsoft Teams is the answer for any organisation coming to the realisation that Teams’ voice capabilities just aren’t enough.