Chatbots stories - Page 24
Deep learning seeing widespread adoption in APAC region
Fri, 27th Mar 2020
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martech
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ai
Deep learning is driving AI growth in the APAC region, with the market expected to account for 30% of global AI revenue, USD $97.5 billion by 2024.
New DXC healthcare solution enables remote patient engagement
Tue, 24th Mar 2020
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hybrid & remote work
DXC Technology has released a new patient-centered care solution to aid interoperability and remote patient engagement for healthcare organisations.
Vodafone urges customers to go digital, expects call times to increase
Tue, 24th Mar 2020
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martech
Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
Oxford brings new version of dictionary app to remote learners
Sat, 21st Mar 2020
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e-learning
Oxford has released an updated version of its advanced dictionary app with the intention of aiding remote learning for homeschoolers around the world.
The tech on the frontlines of the fight against COVID-19
Mon, 2nd Mar 2020
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robots
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drones
GlobalData explains how emerging technologies are being deployed to help keep the spread of the virus in check.
Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
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cx
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
NZ Police trials digital assistant 'Ella', built by Soul Machines
Thu, 13th Feb 2020
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martech
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The New Zealand Police are trialling 'Ella', a digital assistant developed by Soul Machines, to assist visitors at their National Headquarters.
Gartner: The six tech trends HR should be ready for
Mon, 10th Feb 2020
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data analytics
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martech
Data security, number of people with disabilities in workforce to triple, the push for transparency, and everything automated.
Boomi highlights four customers leading in digital transformation
Wed, 5th Feb 2020
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cx
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martech
Boomi has revealed the winners of its annual customer awards, celebrating transformative projects on the Boomi Platform.
Interview: Avaya's ANZ managing director on regional growth factors
Thu, 30th Jan 2020
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martech
Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it's important to the Avaya business as a whole.
Digital twins vital for evolving digital enterprise, says DXC Tech
Tue, 28th Jan 2020
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iot
As the IoT tech expands, virtual simulations of physical environments are becoming an increasingly critical piece of an enterprise digital strategy.
Gartner: AI to replace 69% of a manager's workload
Fri, 24th Jan 2020
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martech
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ai
A Gartner report foresees AI replacing 69% of managers' workloads, redistributing focus to learning, performance management, and goal setting within four years.
OpenText: Tech trends that will have a big impact in 2020
Thu, 26th Dec 2019
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martech
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ai
Information will be ruling the future in 2020 and AI will continue to be leveraged in order to solve complex challenges.
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Wed, 11th Dec 2019
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cx
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Understanding customer diversity key to omnichannel experience
Thu, 5th Dec 2019
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cx
Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.
Five predictions for AI and process automation in 2020
Wed, 4th Dec 2019
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data analytics
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martech
AI and RPA technologies will surge in 2020, transforming workflows, enhancing customer service, and reshaping data management and monetisation strategies.
APAC DX threatened by lack of business alignment
Mon, 2nd Dec 2019
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digital transformation
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martech
APAC digital transformation efforts face significant hurdles, with misalignment between CIOs and IT teams threatening progress in AI and RPA integration.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Traditional research shifting to automation and AI
Tue, 12th Nov 2019
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martech
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it automation
New research indicates that 'a revolutionary approach' is required to meet demand for insight through automation, AI and big data.