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Pegasystems news stories

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Appian
Appian awarded billions in damages against Pegasystems Inc.
Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.
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Digital Transformation
New low-code capabilities from Pega for AI-powered automation
Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.
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Pegasystems
Organisations fail to deliver on growing customer demands
"Over the last two years, customer expectations have skyrocketed to the point where exceptional service is now demanded as standard across every interaction.”
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Digital Transformation
Pega named a leader in Digital Process Automation
Pegasystems has been recognised as a Leader in Digital Process Automation software by Forrester in The Forrester Wave: Digital Process Automation Software, Q4 2021 report. 
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Artificial Intelligence
Pegasystems launches AI-powered customer journey capability
"Next-Best-Action Customer Journeys provides businesses a propensity-driven solution that adapts to customers' context in real time, bringing true value and relevance to customers."
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Digital Transformation
Pegasystems investigates where IT functions will be 5 years from now
"The accelerated pace of digital transformation has put IT leaders front and centre. It’s also taught many within organisations the strategic value these teams can provide if they are given the tools and the opportunity."
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Customer service
Customer service vital to long term success for Australian telcos
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
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Customer experience
Poor service quality costing companies significant revenue
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
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Customer experience
Real-time decisioning critical to meeting increased customer expectations
"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace."
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Pegasystems
What makes an intelligent automation leader? Pegasystems releases new study
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
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Artificial Intelligence
Pega acquires speech analytics firm Qurious.io
Qurious.io uses artificial intelligence to help customer service employees deal with customers.
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Robotic Process Automation / RPA
Pegasystems completes industry first with auto-balancing feature
Pega RPA Auto-balancing is the industry's first RPA feature that automatically provisions workloads between an organisation’s available bots, the company states.
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Customer experience
Forrester names Pega ‘Leader’ in interaction management
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
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IT Automation
Intelligent Automation – accelerate today and automate for tomorrow
It’s a message that encapsulates the benefits of productivity and innovation, by letting technology take care of menial tasks and giving valuable time back to every business.
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Digital Transformation
Businesses investing in DX more than ever thanks to COVID-19
"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”
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CRM
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Cloud platforms
Pega launches ‘platform for platforms’ to unify app stacks
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
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Artificial Intelligence
Pega strives to rid AI-based CX systems of discrimination
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
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Pegasystems
Pegasystems launches COVID-19 tracking app
“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks."
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Customer experience
Organisations must tear down the walls between IT and CX
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
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App development
Pegasystems announces new app-building software
Clients can create their first product release or their MLP in a matter of weeks.
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IT Automation
Customer service reps tired of not having the right tools - Pega
Software still isn’t solving basic issues that have long given customer-facing employees headaches.
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Outsourcing
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.
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Digital Transformation
Infosys selected to update Aussie welfare entitlement system
The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020.