Service Cloud stories - Page 3
Zettagrid scoops up Business Continuity Institute award
Wed, 6th Sep 2017
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dr
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iaas
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cloud services
Zettagrid triumphs at BCI Awards with SecondSite, uplifting disaster recovery solutions to bolster organisational resilience.
Top NZ businesses share Salesforce stories at Basecamp
Mon, 4th Sep 2017
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data analytics
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fintech
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martech
Over 800 representatives from New Zealand's Salesforce ecosystem of customers, partners and cloud specialists attended the event.
Salesforce announces Summer '17 update at Auckland Basecamp
Thu, 31st Aug 2017
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crm
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data analytics
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martech
The Basecamp event also featured trailblazing customer stories from Fonterra, HazardCo, Spark Digital and Soul Machines.
Zerto accelerates hybrid cloud resilience with new disaster recovery tech
Thu, 24th Aug 2017
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virtualisation
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dr
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hyperscale
Zerto introduces Microsoft Azure bi-directional replication, faster AWS recovery, and new analytics capabilities with the release of ZVR 5.5.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
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crm
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uc
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data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Behind the STRATUS project: The security researchers on a mission to bring data control back to users
Wed, 5th Jul 2017
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data protection
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cybersecurity
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university of waikato
Users trust that cloud providers to keep data safe, but they don't know what happens to data once it's in the cloud.
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
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uc
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data analytics
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cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Breaking down cloud computing and its nuances - Gartner
Fri, 12th May 2017
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datacentre infrastructure
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hyperscale
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microsoft
Cloud computing is often thought of as one technology, but organisations should consider which type of cloud computing is the most effective.
IBM & Salesforce reveal global AI partnership
Wed, 8th Mar 2017
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data analytics
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martech
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cdp
IBM and Salesforce team up to provide AI-powered solutions for customer engagement, combining Watson and Einstein.
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Wed, 14th Dec 2016
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crm
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data analytics
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martech
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
The Top 9 communications tools for Salesforce
Tue, 22nd Nov 2016
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uc
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data analytics
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martech
Boost Salesforce connectivity with our definitive guide to the best comms tools from Dreamforce, featuring game-changing apps like eSignLive.
Radical new features in the latest update to Salesforce
Fri, 21st Oct 2016
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crm
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data analytics
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martech
With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.
The cloud tool that is transforming the construction sector
Wed, 5th Oct 2016
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document management
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data analytics
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ecm
Revolutionary Aussie cloud platform Aconex streamlines construction chaos, propelling tech uptake in the global build sector.
The eight product lines that make up Salesforce
Tue, 4th Oct 2016
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crm
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uc
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data analytics
Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.
Salesforce Einstein: How this new AI platform will transform your CRM
Mon, 19th Sep 2016
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crm
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devops
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data analytics
Salesforce has brought in the power of Einstein with its new AI platform that's about to make CRM much more intelligent.
Amazon primed for domination as Q2 revenue climbs rapidly
Mon, 1st Aug 2016
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hyperscale
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public cloud
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fintech
Amazon's second quarter 2016 financial results are strong as ever, with a 42% increase in operating cash flow and a 31% increase in net sales.
Salesforce's new and unified App Cloud Mobile solution is open to all users
Fri, 24th Jun 2016
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data analytics
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martech
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cdp
Salesforce App Cloud Mobile is the new one-stop mobile solution from Salesforce that offers developers a choice of approaches.
Connector Systems launches voice cloud offering for resellers
Mon, 21st Sep 2015
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connector systems
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resellers
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vadacom
Connector Systems has launched a voice cloud offering as the distributor sees increasing demand for its as-a-service, annuity-based, offerings.
Eagle's evolution continues with cloud move
Tue, 31st Mar 2015
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iaas
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eagle technology
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service cloud
For many, cloud is being held up as something completely new and shiny. But for Eagle Technology, it is simply another evolution in the business.
Oracle to provide Data as a Service with Datalogix
Tue, 6th Jan 2015
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martech
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customers
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marketing
Oracle acquires Datalogix, boosting its Data as a Service offerings to marketers for enhanced consumer insight across digital and traditional channels.