IT Brief New Zealand - Technology news for CIOs & IT decision-makers

Avaya stories - Page 3

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Avaya extends AI integration with Google Cloud
Mon, 15th Apr 2019
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cloud services
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contact centre
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hyperscale
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
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Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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contact centre
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cx
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martech
Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.
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Avaya expands integration with Google Cloud AI
Thu, 21st Mar 2019
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cloud services
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crm
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contact centre
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
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8x8 appoints ANZ channel senior manager
Wed, 23rd Jan 2019
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uc
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contact centre
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oracle
8x8 appoints Steve Shaw as senior channel manager for AUS & NZ to enhance partner growth.
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Avaya introduces private cloud delivery of its UCaaS solution
Wed, 23rd Jan 2019
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uc
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private cloud
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contact centre
Avaya launches OneCloud ReadyNow, easing enterprise shift to cloud UCaaS/CCaaS with customised private solutions.
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What AI should look like in the consumer-directed economy
Mon, 21st Jan 2019
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crm
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cx
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martech
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
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Avaya expands AI offerings with new partnerships
Thu, 17th Jan 2019
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uc
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contact centre
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open source
The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
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Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
Wed, 22nd Aug 2018
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uc
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crm
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contact centre
Avaya & Unisys form a pact to pioneer AI-driven secure customer experiences for Australian sectors.
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Avaya’s BI solution wins gold with blockchain integration
Mon, 30th Jul 2018
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uc
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big data
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bi
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.
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Avaya adds enterprise-level UC capabilities to SMB solution
Thu, 31st May 2018
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uc
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frost & sullivan
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avaya
Avaya upgrades IP Office to bolster SME collaboration with Equinox integration & flexible cloud solutions.
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Avaya named Leader in Contact Centre Infrastructure Magic Quadrant
Fri, 25th May 2018
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crm
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contact centre
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cx
Avaya has been recognized as a Leader in the 2018 Gartner Magic Quadrant for Contact Centre Infrastructure for the 17th time.
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APAC enterprises world leaders in digital disruption
Fri, 27th Apr 2018
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digital transformation
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avaya
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idc
By implementing new digital technologies and business models, APAC enterprises are world leaders in digital disruption.
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Avaya launches UC and CC cloud solution in New Zealand
Mon, 26th Mar 2018
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cloud services
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uc
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contact centre
Avaya partners with Pyrios, launches midmarket cloud solutions in NZ.
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Avaya brings AI on board with acquisition of Spoken Communications
Thu, 15th Mar 2018
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contact centre
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blockchain
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ai
Avaya has closed its acquisition of Spoken Communications, boosting its cloud-based solutions and customer experience management.
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Kiwi company takes UC security to a multi-billion dollar toll fraud problem
Wed, 31st Jan 2018
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uc
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contact centre
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cybersecurity
A local Auckland company is vowing to put a dent in the billions of dollars lost to toll fraud across unified communications (UC) networks.
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Bye bye bankruptcy: Avaya acquires contact centre as a service provider
Wed, 31st Jan 2018
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crm
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contact centre
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martech
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
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'The Court' gives green light to Avaya’s restructuring plan
Thu, 30th Nov 2017
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avaya
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telecommunications
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restructure
Avaya's recovery on track as court approves its financial restructuring plan.
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Avaya expands Edge channel program to empower partners
Fri, 3rd Nov 2017
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crm
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uc
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cloud services
​In light of growing demand, Avaya has expanded its channel program to enable partners to offer UCaaS and CCaS.
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Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
Thu, 2nd Nov 2017
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uc
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contact centre
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ai
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
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Avaya’s midmarket platform surpasses 600,000 users
Tue, 3rd Oct 2017
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cloud services
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contact centre
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hybrid cloud
​Avaya has hit a new milestone for its IP Office Platform after surpassing 600,000 systems issued to businesses and organisations around the world.
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Avaya appoints new MD focusing on digital transformation in ASEAN
Tue, 19th Sep 2017
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digital transformation
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asean
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avaya
​Avaya has today announced the appointment of a new managing director for the Association of South East Nations (ASEAN).
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Avaya's partners to exclusively distribute new meetings platform
Fri, 15th Sep 2017
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wfh
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uc
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partner programmes
The service aims to bring participants together from around the globe, across different systems and devices without investments in new infrastructure.
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Avaya ANZ expands local reach with new appointments
Thu, 7th Sep 2017
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crm
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digital transformation
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cx
Avaya boosts its Australian and New Zealand operations with strategic senior hires to support growing demand for AI-driven communication solutions.
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Avaya named as a ‘Leader’ in IDC UC&C global vendor report
Mon, 14th Aug 2017
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uc
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contact centre
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avaya
The report also offered advice to companies that are intending to implement, change or expand their UC&C environment.