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As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.More

Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.More

"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.” More

When combined with Intel’s process technologies, new packaging capabilities will allow for customer innovation and help develop new computing systems.More

Russell McVeagh Special Counsel Liz Blythe examines the opportunities and risks associated with the eye-wateringly quick pace of change in the sector.More

Cloud based ERP vendor NetSuite has made significant changes to it's omnichannel solution.More

Complex software-defined supply chains are leading to a maze of blame and hazard. Here are a few ways to avoid it.More

Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.More

The solution is designed to act smarter and respond faster to ever-changing consumer expectations.More

We investigate the four trends that are playing in the ERP area right now.More

As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and servicesMore

"The move to a new office in Sydney represents a commitment by the business to continue to build on the success that our team has achieved.”More

Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providersMore

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.More

“NetSuite has a long track record of supporting software companies throughout their evolution, from start-up, to fast-growth, to global enterprises."More

“This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by us."More

“NetSuite’s fiscal year 2016 started strong with record first quarter results as we grew year-over-year revenue by more than 30%."More

"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage."More

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."More

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.More

"To remain competitive, businesses need to develop an understanding of end-to-end customer interactions and how to optimise the customer experience."More

Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.More

Digital Engagement tools are already embedded in the majority of Businesses but have they focussed too heavily on self-service and only looking at half the picture? More