Omnichannel news stories

Retail banks are lagging in their ability to offer true omnichannel experiences, as customers pivot to competitors that offer more personalised experiences.

Many retailers have quickly and successfully navigated the challenges of the last two years to seamlessly serve their customers across whichever touchpoints or platforms they prefer.

The deal will enhance Cartology's trademark standing as one of Australia's largest retail media businesses powered by the Woolworths Group. 

Customers seek to engage with a unified brand or organisation across all touchpoints, regardless of whether they are offline or online.

"As we head into 2022, it’s heartening to see our market adapt and evolve into one that’s more effective and resilient with leadership taking the inherent challenges in stride.”

A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.

The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.

"We are excited to see how Brauz is using the Zoom platform to help retail businesses be more successful and bring virtual experiences into a whole new space.”

 The PROS Connector for Real-Time Pricing for Magento Commerce gives retailers a competitive, real-time pricing advantage.

Companies that provide connected experiences report dramatic benefits around revenue growth, innovation, cost reduction, customer experience and digital transformation.

“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy."

As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.

Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.

"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.” 

When combined with Intel’s process technologies, new packaging capabilities will allow for customer innovation and help develop new computing systems.

Russell McVeagh Special Counsel Liz Blythe examines the opportunities and risks associated with the eye-wateringly quick pace of change in the sector.

Cloud based ERP vendor NetSuite has made significant changes to it's omnichannel solution.

Complex software-defined supply chains are leading to a maze of blame and hazard. Here are a few ways to avoid it.

Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.

The solution is designed to act smarter and respond faster to ever-changing consumer expectations.

We investigate the four trends that are playing in the ERP area right now.

As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and services

"The move to a new office in Sydney represents a commitment by the business to continue to build on the success that our team has achieved.”

Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers