Omnichannel stories

A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.>>

The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.>>

"We are excited to see how Brauz is using the Zoom platform to help retail businesses be more successful and bring virtual experiences into a whole new space.”>>

 The PROS Connector for Real-Time Pricing for Magento Commerce gives retailers a competitive, real-time pricing advantage.>>

Companies that provide connected experiences report dramatic benefits around revenue growth, innovation, cost reduction, customer experience and digital transformation.>>

“It’s great to see APAC brands making significant progress in improving customer experience, however, currently they aren’t setting the bar high enough for a customer-centric strategy.">>

As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.>>

Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.>>

"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.” >>

When combined with Intel’s process technologies, new packaging capabilities will allow for customer innovation and help develop new computing systems.>>

Russell McVeagh Special Counsel Liz Blythe examines the opportunities and risks associated with the eye-wateringly quick pace of change in the sector.>>

Cloud based ERP vendor NetSuite has made significant changes to it's omnichannel solution.>>

Complex software-defined supply chains are leading to a maze of blame and hazard. Here are a few ways to avoid it.>>

Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.>>

The solution is designed to act smarter and respond faster to ever-changing consumer expectations.>>

We investigate the four trends that are playing in the ERP area right now.>>

As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and services>>

"The move to a new office in Sydney represents a commitment by the business to continue to build on the success that our team has achieved.”>>

Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers>>

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.>>

“NetSuite has a long track record of supporting software companies throughout their evolution, from start-up, to fast-growth, to global enterprises.">>

“This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by us.">>

“NetSuite’s fiscal year 2016 started strong with record first quarter results as we grew year-over-year revenue by more than 30%.">>

"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage.">>