Technology news for New Zealand's largest enterprises
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New Opportunities for Zeacom as it becomes Enghouse Interactive
International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.
The key factors in sales success
Realistically, none of us really know what new communication platforms and methods will emerge and be considered ‘standard’ in five years time.
Thinking Lync? Think hybrid
Thinking hybrid can pay off when it comes to contact centre solutions, says Zeacom’s Dean Hodgson.
Contact centres have greater need for mobility and omnichannel solutions
Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.
Customer experience key to preventing churn
Customers are attracted by price but kept by great service
UC and the intelligent contact centre
It may not be designed for contact centres, but Zeacom's John Cray says well-integrated Lync contact centres are disruptive for the industry.
Analysing contact centres
Contact centres are home to some of the richest data a company may have. Now, as Heather Wright discovers, the move is on to fully utilise that data through efficient analytics.
New communications software for a changing communications story
Zeacom is hoping to capitalise on ‘a very strong migration story’ combined with a changing communications story as the company launches the latest version of its Communications Center.
Lync: Great for business, even better for the contact centre
Unified communications makes multi channel interactions that much easier and more convenient for busy information workers, but it is contact centres which are seeing the biggest benefits.
Zeacom: Happy agent, happy customer
Contact centre agents face a difficult task. They need to find and interact with a lot of information from a variety of sources, while maintaining a cheerful and courteous disposition at all times.
Cogent becomes Zeacom’s first NZ gold partner
Zeacom has announces today that Cogent has achieved ‘gold’ partner status, its first New Zealand partner to do so.
Zeacom CEO to resign before Christmas
Miles Valentine set to leave the company he founded after 18 years "to pursue other interests."
Zeacom sold to Canadian firm for US$30m
Enghouse Systems acquires kiwi contact centre software company to aid assault on SMB space.
Enterprises ready for Lync: reseller survey
'No-one ever got fired for choosing Microsoft', partner says.
Call Centre innovation
The days of call centres being simply a centralised traffic zone for directing telephony are long gone. They are increasingly the nerve centre of any enterprise and decision makers ignore them at their peril.